ERENATA BOUCHER

• Oversee administrative and operational processes, resource planning, training, development, and growth for nine business units across Canada.
• Gathered information on competitor activities and market trends to enhance strategic decision-making.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow revenue by 22% till date.
• Monitored contracts' performance to detect non-compliance with terms and deficient returns and organize proactive resolutions.
• Improved customer satisfaction scores by 12% through application of superior conflict resolution and problem-solving skills.
• Liaison between regional units and cross-functional departments (including Sr. managers and support staff)to discuss and identify new ways to enhance process efficiency

• Planned, designed and scheduled phases for multi-million dollar projects covering 167+ countries. Modified and directed project plans to meet organizational needs.
• Orchestrated projects within strict timeframes and budget constraints by solving complex problems, continually reviewing performance, recommending project adjustments where necessary. and working closely with senior leaders.
• Designed technical and process upgrade paths, incorporating requested functionality and performance enhancements for the Netherlands Ministry across 16 countries.
• Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
• Liaised with external customers and internal departments to provide and gather information enabling customer requirements to be met.
• Researched emerging industry trends, applications and concepts to enhance products and services.

• Monitored contracts' performance to detect non-compliance with terms and deficient returns and organize proactive resolutions.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Partnered with business teams and IT personnel to align project goals with business strategy and define project milestones.
• Performed client research and identified opportunities for account growth, account penetration and market expansion.

• Directed day-to-day operations focused on the attainment of key business metrics, continuous improvement initiatives, and a 10-member supervisory team with related direct reports

• Accelerated efficiency of operations for five visa application centers in 2 cities

• Enhanced business profitability by 50% within 1st year of being in the region and developed business continuity

• Spearheaded the physical relocation of 3 Visa Application Centers within strict timelines, including designing floorplan, identifying partners/vendors, and negotiating contracts while maintaining transitional efficiency.