Erbir Kala
Surrey,BC
Summary
Proven sales professional with a track record of enhancing customer satisfaction and boosting sales, notably at Ark Renewable Energy by establishing strong customer rapport and employing effective persuasion techniques. Expert in problem-solving and teamwork, adept at leveraging product knowledge and objection handling to exceed sales goals, Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
4
4
years of professional experience
Work History
Door-to-Door Sales Representative
Ark Renewable Energy
04.2024 - 09.2024
- Increased sales by establishing rapport with potential customers and delivering tailored product presentations.
- Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
- Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions.
- Established trust with potential clients using transparent communication methods and honest assessments of their requirements.
Sales Associate
Mountain Warehouse
08.2023 - 04.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Mountain Warehouse
03.2021 - 07.2023
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built relationships with customers to encourage repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Bachelor of Arts - Criminology
Simon Fraser University
Burnaby, BC09.2026
Skills
- Building rapport
- Goal-Oriented
- Persuasion techniques
- Objection handling
- Customer Service
- Product Knowledge
- Time Management
- Teamwork and Collaboration
- Problem-solving skills
- Listening Skills
- Excellent people skills
- Problem-Solving
Timeline
Door-to-Door Sales Representative
Ark Renewable Energy
04.2024 - 09.2024
Sales Associate
Mountain Warehouse
08.2023 - 04.2024
Sales Associate
Mountain Warehouse
03.2021 - 07.2023
Bachelor of Arts - Criminology
Simon Fraser University
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