Kind Caregiver with experience addressing physical and emotional needs. Familiar with scheduling and managing appointments, coordinating household support and offering caring companionship. Well-organized with medications and physically fit to handle any client need.
Hi, I’m
ERAYOKAN YEMI
Vancouver,BC
Summary
Overview
18
years of professional experience
Work History
Care at Home ServicesVancouver, BC
Care Support Worker
03.2023 - Current
Job overview
- Assisted clients with activities of daily living, resulting in improved personal hygiene and increased independence
- Built meaningful relationships with clients, providing emotional support and companionship
- Actively listened to and engaged in conversations, which established trust and comfort
- This contributed to improved emotional well-being and reduced isolation feelings among clients
- Performed light housekeeping tasks, including cleaning, laundry, and tidying up, resulting in a safe and clean environment for clients, Creating a comfortable living space, reducing potential hazards, and improving the overall well-being of clients
- Treated clients with respect, dignity, and empathy, promoting their independence and autonomy, Fostering a culture of respect, ensuring clients felt valued and empowered, and enhancing their overall quality of life and well-being
- Planned and prepared nutritious meals based on dietary requirements and preferences
- Assisted with feeding as necessary, promoting healthy eating habits, Supporting clients in maintaining a balanced diet, meeting their nutritional needs, and improving their overall health.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Maintained clean and well-organized environment for client happiness and safety.
- Supported bathing, dressing and personal care needs.
Slycare Homes Okota, LA
Care Assistant
01.2011 - 06.2020
Job overview
- Facilitated on-site executive support by efficiently assisting with various tasks, contributing to a smooth and productive work environment.
- Served meals and assisted immobile or disabled individuals with eating.
- Assisted patients with personal care by bathing, dressing and grooming.
- Monitored individuals to identify and address specific care needs.
- Transferred patients to and from beds, chairs or wheelchairs using principles of body mechanics and equipment such as gait belts.
- Guided individuals to restroom for toileting and cared for incontinence needs.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Improved patient outlook and daily living through compassionate care.
S CHURCH VOLUNTEER, Redeemed Church, LA
CHILDREN
04.2010 - 07.2015
Job overview
- Provided uplifting support to children, fostering positive engagement and kindness to promote their emotional well-being
- Implemented effective behavior management strategies, addressing misbehavior with clear explanations and emphasizing mindfulness
- Actively nurtured and engaged with lonely or dejected children, creating positive interactions and fostering a sense of belonging
- Demonstrated responsible stewardship by ensuring accountability for children's whereabouts and maintaining a safe environment
- Passionately engaged with children, actively assisting in the development of their social skills and promoting their overall growth and development.
- Provided individualized and small group support to reinforce classroom topics and promote student learning.
- Distributed textbooks, workbooks, papers and pencils to students.
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
- Worked one-on-one with special needs students to help navigate through school challenges.
MTEL
Customer Service Officer
01.2006 - 12.2009
Job overview
- Wuse, FC
- Processed an average of 50 status, change, and cancellation requests from customers per day with a 95% accuracy rate and a 3-minute resolution time, ensuring accurate and efficient resolution
- Actively seek feedback from supervisors and peers, incorporating suggestions to continuously improve skills and provide top-notch service, resulting in improving customer complaints from 5% to 1% and customer satisfaction from 60% to 95%
- Recommended relevant product offerings to customers based on their changing needs resulting in a 20% increase in upsell and cross-sell opportunities by evaluating the changing need’s based on the customer's earlier purchase history and recommending the products that would be of interest based on this
- Answered incoming phone calls in a friendly and professional manner, addressing a wide range of customer inquiries and resolving issues promptly, which achieved a 90% call satisfaction rate
- Identified and clarified customer information through active listening skills, reducing concerns by 95%
- Provided excellent customer service, responded to telephone inquiries and complaints, and handled customer concerns consistently and efficiently.
Sharon Properties Limited, Aminu, KN
Assistant Facilities Manager
01.2007 - 01.2009
Job overview
- Provided excellent customer service focus by maximizing profitability through revenue development, ensuring excellent facility marketing strategies, and conducting thorough expense reviews
- Rotating cleaning crews monthly saved 5% on maintenance costs and improved customer satisfaction by
- Identified procurement needs and established strong relationships with vendors to ensure prompt and efficient service delivery for facility maintenance and operations
- Implemented and managed preventative maintenance programs, ensuring that scheduled maintenance completed tasks on time and according to procedure with 95% accuracy
- Developed a positive and motivated team of facilities personnel, promoting a culture of excellent customer service and fostering positive staff relations resulting in a 5% increase in employee retention and over 20% reduction in customer complaints
- Assisted in negotiating contracts with vendors for facilities management services and materials.
Education
University Canada West
Master of Business Administration (MBA)
01.2025
University Overview
National Open University of Nigeria Victoria Island
B.Sc. from Entrepreneurial & Business Management
01.2016
University Overview
Skills
- Care Plan Assessment
- Multitasking and Organization
- COVID-19 Safety Policies
- Complex Problem-Solving
- Housekeeping
- Dependable and Responsible
- Patient Companionship
- Compassionate Client Care
- Care Plan Management
- First Aid and CPR
- Flexible Schedule
- Meal Preparation
Timeline
Care Support Worker
Care at Home Services
03.2023 - Current
Care Assistant
Slycare Homes
01.2011 - 06.2020
CHILDREN
S CHURCH VOLUNTEER, Redeemed Church
04.2010 - 07.2015
Assistant Facilities Manager
Sharon Properties Limited, Aminu, KN
01.2007 - 01.2009
Customer Service Officer
MTEL
01.2006 - 12.2009
University Canada West
Master of Business Administration (MBA)
National Open University of Nigeria Victoria Island
B.Sc. from Entrepreneurial & Business Management
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