ERAYOKAN YEMI
Surrey,BC
Summary
Highly organized and detail-oriented administrative professional with a proven track record of providing comprehensive support to streamline operations and optimize productivity. Excellent communication and interpersonal skills enable effective handling of inquiries from customers and vendors. I am dedicated to on-site executive support and seamless workflow, multitasking, and prioritizing tasks to meet deadlines. Proficiency in office software, coupled with a commitment to confidentiality, make me a valuable asset to any administrative team. Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.,
Overview
18
18
years of professional experience
Work History
Operation Manager
YEMMIE BEAUTY LOUNGE AND SPA
01.2011 - Current
- Collaborate effectively with cross-functional teams to provide comprehensive administrative support, optimizing productivity and enhancing customer care processes
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Implement streamlined office procedures and policies, which improved efficiency, accuracy, and seamless customer interactions
- Recruit, hire, and train employees, cultivating skilled and dedicated customer care team
- Skillfully addressed phone calls and promptly resolved customer inquiries, exhibiting strong communication and problem-solving skills
- Facilitated on-site executive support by efficiently assisting with various tasks, contributing to smooth and productive work environment.
- Provided optimal customer engagement, resulting in increased sales conversions.
- Answered questions about store policies and addressed customer concerns.
- Managed cash register after the end of shift to balance and record accurate transactions.
- Developed professional relationships with customers to increase loyalty, retention, and rapport.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Supervised operations staff and kept employees compliant with company policies and procedures
OFFICE ADMINISTRATOR
HireMe Africa Workforce
02.2020 - 05.2023
- Implemented streamlined office procedures and policies, optimizing efficiency and accuracy in daily operations
- Led staff management activities, including recruitment, hiring, and training, fostering skilled and motivated team
- Responded to phone calls and effectively managed inquiries from customers and vendors, ensuring prompt and satisfactory resolutions
- Utilized practical communication skills to facilitate clear and efficient information exchange.
- Responded to inquiries from callers seeking information.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Completed bi-weekly payroll for 50 employees
Empowerment Coordinator
Redeem Church
04.2020 - 01.2022
- Compiled and organized records and reports, including budgets, personnel records, and training manuals, to ensure accurate and accessible documentation
- Developed grant applications, diligently seeking funding from public and private sources to support program objectives and enhance sustainability
- Conducted recruitment processes, interviewing and selecting volunteers and staff members, aligning qualifications with organizational needs, and fostering a skilled and dedicated team.
- Completed bi-weekly payroll for 50 employees
- Entered data, generated reports, and produced tracking documents
- Gathered and organized materials to support operations
Customer Service Officer
MTEL, Wuse
01.2006 - 12.2009
- FC
- Processed an average of 50 status, change, and cancellation requests from customers per day with a 95% accuracy rate and a 3-minute resolution time, ensuring accurate and efficient resolution
- Actively seek feedback from supervisors and peers, incorporating suggestions to continuously improve skills and provide top-notch service, resulting in improving customer complaints from 5% to 1% and customer satisfaction from 60% to 95%
- Recommended relevant product offerings to customers based on their changing needs resulting in a 20% increase in upsell and cross-sell opportunities by evaluating the changing need’s based on the customer's earlier purchase history and recommending the products that would be of interest based on this
- Answered incoming phone calls in a friendly and professional manner, addressing a wide range of customer inquiries and resolving issues promptly, which achieved a 90% call satisfaction rate
- Identify and clarify customer information through active listening skills, reducing concerns by 95%
- Provided excellent customer service, responded to telephone inquiries and complaints, and handled customer concerns consistently and efficiently.
Assistant Facilities Manager
Sharon Properties Limited, Aminu, KN
01.2007 - 01.2009
- Provided excellent customer service focus by maximizing profitability through revenue development, ensuring excellent facility marketing strategies, and conducting thorough expense reviews
- Rotating cleaning crews monthly saved 5% on maintenance costs and improved customer satisfaction by 10%
- Identified procurement needs and established strong relationships with vendors to ensure prompt and efficient service delivery for facility maintenance and operations
- Implemented and managed preventative maintenance programs, ensuring that scheduled maintenance completed tasks on time and according to procedure with 95% accuracy
- Developed a positive and motivated team of facilities personnel, promoting the culture of excellent customer service and fostering positive staff relations resulting in a 5% increase in employee retention and over 20% reduction in customer complaints
- Assisted in negotiating contracts with vendors for facilities management services and materials.
- Evaluated facility operations and personnel for safety and health regulations compliance
Education
MBA - Business Administration
University Canada West
Vancouver, BC04.2025
Bachelor of Science - Entrepreneurial & Business Management
National Open University of Nigeria Victoria Island
Nigeria01.2016
Skills
- Skills:
- Computer Skills
- Problem-solving skills
- Office organization and cleanliness
- Operations Management
- Time Management
- Business Administration
- Systems Implementations
- Service Excellence
- Active Listening and Communication
- Supply Chain Distribution
- Leadership
Reading, Cooking and Travelling
I've always been attracted to the culinary arts. Making simple items into mouthwatering dishes has a certain enchantment to it. It's about the creativity, the experimentation, and the delight of sharing with others, not just about feeding oneself. I've experimented with many different cuisines over the years, and each one has a unique history and culture to it. As I immerse myself in the process, develop my skills, and most importantly, enjoy the outcomes, cooking also turns into a soothing activity for me.
Reading has always been one of my greatest passions. It serves as my gateway to various realities, concepts, and feelings. I've traveled through time, explored fantastical worlds, and learned about a variety of civilizations and beliefs thanks to books. My perspective is widened and my thinking is stretched by reading. Every book, whether it's fiction or non-fiction, gives a different experience, and I treasure the times I am sucked into an engrossing tale or discover something insightful in a thought-provoking book.
There's a saying that goes, 'Travel is the one thing you buy that makes you wealthy,' and I completely agree with that. I've been able to meet individuals from all walks of life, experience the vastness and diversity of our world, and move outside of my comfort zone thanks to travel. Every travel, whether it is to a busy city or a far-off village, is filled with memories and lessons. I've discovered that traveling is not just about taking in the views but also learning about various cultures, traditions, and tales. It is an education in and of itself, and it has greatly influenced the way I perceive the world.
Timeline
Empowerment Coordinator
Redeem Church
04.2020 - 01.2022
OFFICE ADMINISTRATOR
HireMe Africa Workforce
02.2020 - 05.2023
Operation Manager
YEMMIE BEAUTY LOUNGE AND SPA
01.2011 - Current
Assistant Facilities Manager
Sharon Properties Limited, Aminu, KN
01.2007 - 01.2009
Customer Service Officer
MTEL, Wuse
01.2006 - 12.2009
MBA - Business Administration
University Canada West
Bachelor of Science - Entrepreneurial & Business Management
National Open University of Nigeria Victoria Island
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