Eranga Mirihalle
Scarborough,Ontario
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Devadas Law Professional Corporation
03.2021 - Current
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Assisted development and implementation of new administrative procedures.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Liaised between clients and vendors and maintained effective lines of communication.
- Established administrative work procedures to track staff's daily tasks.
- Managed filing system, entered data and completed other clerical tasks.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved problems, improved operations and provided exceptional service.
- Worked flexible hours across night, weekend, and holiday shifts.
Warehouse Package Handler
UPS
11.2020 - 03.2021
- Maintained clean, safe work environment through regular cleaning duties and promoting teamwork among staff members.
- Loaded package containers onto forklifts and transported into packaging areas.
- Checked products for damage or other issues before packing into boxes.
- Increased on-time deliveries with effective communication between departments and accurate package tracking.
- Built strong relationships with customers and vendors through excellent customer service.
- Reduced damaged goods by implementing proper handling techniques and providing training to team members.
- Supported efficient loading/unloading processes, coordinating with truck drivers and other warehouse personnel as needed.
- Verified documentation and condition of freight to assure quality standards were achieved.
Personal Assistant
PwC
04.2013 - 10.2019
- Collaborated with other support staff in coordinating joint projects or covering workload during absences.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed complex calendar coordination across multiple time zones for seamless meeting scheduling.
- Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Accomplished project deadlines by assisting with task completion whenever required.
- Maintained entire family's schedule and organized events.
- Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
- Organized and detail-oriented with a strong work ethic.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Certificate - Business Administration
Fengy College
Montreal, QC12.2021
Skills
- New Business Development
- Complex Problem-Solving
- Reading Comprehension
- Presentation Preparation
- Administrative Procedures
- High Volume Phone Inquiries
- Social Media and Promotions
- Event Coordination
- Computer Proficiency
- Electronic Records Management
- Report creation
- Supply Inventory Control
- Inventory Management
- Legal administrative support
- Microsoft Outlook
- Clerical Support
Accomplishments
- Event Planning - Successfully planned and executed corporate meetings, lunches and special events for groups of 100+ employees.
- Travel Planning - Booked heavy domestic and international travel for department of [Number].
- Computer Proficiency - Created PowerPoint presentations that were successfully used for business development.
- Assisted management with the training of 40 new staff members.
Languages
English
Full Professional
sinhala
Full Professional
Cricket, Playing chess
I love to play cricket with my colleagues. I was a part of a team of School Cricket. Im a good chess player with some ranking.
Timeline
Administrative Assistant
Devadas Law Professional Corporation
03.2021 - Current
Warehouse Package Handler
UPS
11.2020 - 03.2021
Personal Assistant
PwC
04.2013 - 10.2019
Certificate - Business Administration
Fengy College
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