Erald Xhika

Orchestrated and organized a diverse range of engaging social activities and events, skillfully strengthening bonds within the community and fostering a profound sense of belonging among patients. These initiatives significantly contributed to enhancing the well-being and social connectivity of the community.

• Maintained clean environment with due consideration to health and safety issues and infection control policy.
• Leveraged exceptional communication and interpersonal skills to cultivate and sustain positive relationships with clients. This emphasis on effective communication played a pivotal role in building trust and rapport within the client base.
• Upheld consistently high levels of patient morale by providing unwavering guidance and emotional support. This commitment to emotional well-being ensured that patients felt supported, cared for, and valued throughout their interactions with the organization.
• Played a pivotal role in enhancing safety by training and evaluating employees on safety and government regulations, promoting compliance and awareness.
• Initiated and led workshops on inclusive communication techniques, providing valuable insights to colleagues and promoting a culture of understanding and adaptability.
• Meticulous documented patient information and care activities in electronic and paper health records.
• Engaged in regular collaboration with nurses, physicians, and other healthcare personnel to address patient needs, contributing to a cohesive and integrated healthcare delivery system.
• Effectively navigated interpersonal dynamics within the team, employing conflict resolution skills to maintain a positive and productive working environment.

• Managed incoming calls on a multi-line phone system, promptly addressing inquiries, routing calls to the appropriate personnel, and ensuring a professional and courteous experience for callers.
• Managed and organized project documentation, including contracts, permits, and change orders, ensuring accurate record-keeping and easy retrieval of information for project stakeholders.
• Acted as a central point of contact for project communications, facilitating effective information flow between construction teams, subcontractors, and clients through emails, phone calls, and in-person interactions.
• Assisted in scheduling meetings, appointments, and project milestones, optimizing construction project timelines and ensuring adherence to deadlines.
• Collaborated with procurement teams to process purchase orders, track deliveries, and maintain an up-to-date inventory of construction materials, contributing to streamlined construction operations.
• Assisted in monitoring project budgets by accurately recording expenses, reconciling invoices, and generating financial reports, ensuring transparency and fiscal responsibility.
• Coordinated and prepared materials for project meetings, ensuring all stakeholders were well-informed and aligned with project objectives, contributing to effective decision-making.
• Conducted data entry for project-related information and performed analysis on key project metrics, providing valuable insights to project managers and aiding in strategic decision-making.
• Facilitated communication between construction teams, vendors, and contractors, resolving issues promptly to maintain positive working relationships and project momentum.

• Supervised and motivated a diverse team of baristas, ensuring they adhered to high-quality service standards and provided a welcoming atmosphere for customers.
• Directed daily operations during assigned shifts, including opening and closing procedures, ensuring optimal staffing levels, and managing workflow to meet customer demands efficiently.
• Conducted onboarding sessions and ongoing training for new and existing staff, focusing on product knowledge, customer service skills, and operational procedures to maintain a knowledgeable and skilled team. This enhanced team performance and contributed to increased efficiency and overall job satisfaction.
• Played a key role in delivering exceptional customer service by resolving customer inquiries, handling complaints, and ensuring a positive experience for all patrons.
• Monitored and managed inventory levels, placing orders for supplies as needed, and implementing effective inventory control procedures to minimize waste and ensure product availability.
• Implemented sales strategies to promote featured products, upselling, and cross-selling and enhanced the overall revenue of the coffee shop by roughly 16%.
• Oversaw cash handling procedures, conducted daily reconciliations, and generated financial reports to ensure accuracy and transparency in financial transactions.
• Enforced company policies and procedures, ensuring compliance with health and safety regulations, and consistently upholding the coffee shop's standards.
• Fostered open communication between staff members and management, actively participating in staff meetings, addressing concerns, and providing constructive feedback.
• Increased customer satisfaction ratings through effective team management and a focus on exceptional service, leading to positive online reviews and repeat business.
• Implemented inventory control measures, reducing waste and optimizing stock levels, resulting in improved cost management.