Erakpotobor Ogheneochuko Divine
Orangeville,ON
Summary
Dynamic Supervisor with a proven track record at Kelly Intercontinental Hotels, excelling in employee training and quality control. Successfully mentored teams, enhanced inventory management processes, and elevated customer satisfaction through effective communication. Committed to fostering a collaborative environment while driving operational excellence and achieving organizational goals.
Overview
6
6
years of professional experience
Work History
Supervisor
Kelly intercontinental hotels
Sapele Delta State Nigeria
03.2022 - 11.2024
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Oversaw quality control to identify inconsistencies and malfunctions.
Customer Service Representative
Timis supermarket
08.2018 - 03.2020
- Maintained a high level of professionalism when dealing with difficult customers.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
Bachelor of Science - Business Administration
Delta State University Abraka Nigeria
Abraka Delta State 05-2013
Skills
- Employee training
- Team building
- Inventory management
- Quality control
Timeline
Supervisor
Kelly intercontinental hotels
03.2022 - 11.2024
Customer Service Representative
Timis supermarket
08.2018 - 03.2020
Bachelor of Science - Business Administration
Delta State University Abraka Nigeria
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