Summary
Overview
Work History
Education
Skills
Timeline
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Ephraim Mebrahtu

Bartender
Toronto,ON

Summary

Highly organized and personable individual with a wide range of customer-oriented service roles. Strong ability to problem-solve in a fast-paced environment. Deliver exceptional work ethic through enthusiasm and dedication to the role and task at hand. Seeking to apply professional background with a team that values a guest-driven method to hospitality and customer service.

Overview

4
4
years of professional experience
2
2
Languages

Work History

Bartender

Silent H
05.2023 - 10.2023
  • Remained guest-focused and provided excellent bar experience for guests
  • Maintained excellent customer service in high volume and fast paced environment
  • Created craft cocktails with precision and flair, garnering praise from both patrons and management
  • Skilfully predicted and addressed guests' service needs in order continue flow of operation
  • Engaged with guests and made personalised cocktail recommendations
  • Presented and served beverages and food to guest, providing exceptional experience that garnered repeated clientele
  • Assisted bartenders with overall efficiency and customer service
  • Accurately collected and processed payments from guests using point-off sale system
  • Replenished and restocked bar inventory and supplies
  • Executed regular bar inventory assessment, identifying discrepancies and impending measure to reduce waste
  • Conducted regular maintenance of bar equipment and glassware, ensuring pristine and visually appealing bar setup

Concierge

Shangri-La Hotel And Residence
10.2023 - Current
  • Compiled detailed activity logs during each shift, ensuring accurate record-keeping for future reference or incident review purposes.
  • Ensured smooth operation of all concierge services, including
    managing residents' requests, delivering parcels and packages to residence suites.
  • Collaborated with front desk team to provide seamless residence service and ensure smooth check-in and check-out process for all guests
  • Continuously monitored security cameras and fire, building and alarm
    systems
  • Ensured safety and security of residents by implementing and enforcing strict security protocols and procedures
  • Provided 24/7 on-call assistance to residences' for any emergency
    situations, ensuring their safety and well-being at all times
  • Investigated calls and complaints involving fire, theft, accident and hazard reports.

Bartender

Queen Street Warehouse
07.2022 - 05.2023
  • Reduced wait times for drinks by efficiently managing bar area and prioritising orders.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Collaborated with kitchen staff to develop creative food pairings that complemented beverage offerings.
  • Managed cash handling duties responsibly, ensuring accurate accounting at end of each shift.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Adhered to provincial laws regarding alcoholic beverage services and customer regulations.
  • Operated as acting manager

Security Supervisor

Lavelle
12.2021 - 06.2022
  • Led development of comprehensive written policies outlining company-wide security expectations and guidelines for staff adherence.
  • Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
  • Implemented proactive strategies like undercover surveillance actions resulting in early detection and prevention of potential security risks.
  • Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimising potential damages to company property.
  • Provided training for staff members on key aspects of physical security principles, such as access control systems or situational awareness techniques during routine operations.

Security Officer

Investigators Group Inc
04.2020 - 12.2022
  • Evaluated effectiveness of existing security measures by conducting regular audits on systems, processes, and incident reports to identify areas for improvement.
  • Responded effectively to emergencies or disturbances, prioritising safety of personnel while minimising property damage or loss.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.

Education

Apprenticeship Diploma: Child And Youth Care -

Centennial College of Applied Arts And Technology
Scarborough, ON
05.2001 -

High School Diploma -

J Clarke Richardson Collegiate
Ajax, ON
05.2001 -

Skills

  • Effectively managed a high volume of customer inquiries through phone, email and in person interactions, ensuring prompt and courteous assistance

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    Timeline

    Concierge

    Shangri-La Hotel And Residence
    10.2023 - Current

    Bartender

    Silent H
    05.2023 - 10.2023

    Bartender

    Queen Street Warehouse
    07.2022 - 05.2023

    Security Supervisor

    Lavelle
    12.2021 - 06.2022

    Security Officer

    Investigators Group Inc
    04.2020 - 12.2022

    Apprenticeship Diploma: Child And Youth Care -

    Centennial College of Applied Arts And Technology
    05.2001 -

    High School Diploma -

    J Clarke Richardson Collegiate
    05.2001 -

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