Ephraim Mebrahtu
Bartender
Toronto,ON
Summary
Highly organized and personable individual with a wide range of customer-oriented service roles. Strong ability to problem-solve in a fast-paced environment. Deliver exceptional work ethic through enthusiasm and dedication to the role and task at hand. Seeking to apply professional background with a team that values a guest-driven method to hospitality and customer service.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Bartender
Silent H
Toronto, ON
05.2023 - 10.2023
- Remained guest-focused and provided excellent bar experience for guests
- Maintained excellent customer service in high volume and fast paced environment
- Created craft cocktails with precision and flair, garnering praise from both patrons and management
- Skilfully predicted and addressed guests' service needs in order continue flow of operation
- Engaged with guests and made personalised cocktail recommendations
- Presented and served beverages and food to guest, providing exceptional experience that garnered repeated clientele
- Assisted bartenders with overall efficiency and customer service
- Accurately collected and processed payments from guests using point-off sale system
- Replenished and restocked bar inventory and supplies
- Executed regular bar inventory assessment, identifying discrepancies and impending measure to reduce waste
- Conducted regular maintenance of bar equipment and glassware, ensuring pristine and visually appealing bar setup
Concierge
Shangri-La Hotel And Residence
Toronto, ON
10.2023 - Current
- Compiled detailed activity logs during each shift, ensuring accurate record-keeping for future reference or incident review purposes.
- Ensured smooth operation of all concierge services, including
managing residents' requests, delivering parcels and packages to residence suites. - Collaborated with front desk team to provide seamless residence service and ensure smooth check-in and check-out process for all guests
- Continuously monitored security cameras and fire, building and alarm
systems - Ensured safety and security of residents by implementing and enforcing strict security protocols and procedures
- Provided 24/7 on-call assistance to residences' for any emergency
situations, ensuring their safety and well-being at all times - Investigated calls and complaints involving fire, theft, accident and hazard reports.
Bartender
Queen Street Warehouse
Toronto, ON
07.2022 - 05.2023
- Reduced wait times for drinks by efficiently managing bar area and prioritising orders.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Collaborated with kitchen staff to develop creative food pairings that complemented beverage offerings.
- Managed cash handling duties responsibly, ensuring accurate accounting at end of each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Adhered to provincial laws regarding alcoholic beverage services and customer regulations.
- Operated as acting manager
Security Supervisor
Lavelle
Toronto
12.2021 - 06.2022
- Led development of comprehensive written policies outlining company-wide security expectations and guidelines for staff adherence.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
- Implemented proactive strategies like undercover surveillance actions resulting in early detection and prevention of potential security risks.
- Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimising potential damages to company property.
- Provided training for staff members on key aspects of physical security principles, such as access control systems or situational awareness techniques during routine operations.
Security Officer
Investigators Group Inc
Toronto, ON
04.2020 - 12.2022
- Evaluated effectiveness of existing security measures by conducting regular audits on systems, processes, and incident reports to identify areas for improvement.
- Responded effectively to emergencies or disturbances, prioritising safety of personnel while minimising property damage or loss.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Education
Apprenticeship Diploma: Child And Youth Care -
Centennial College of Applied Arts And Technology
Scarborough, ON 05.2001 -
High School Diploma -
J Clarke Richardson Collegiate
Ajax, ON 05.2001 -
Skills
Timeline
Concierge
Shangri-La Hotel And Residence
10.2023 - Current
Bartender
Silent H
05.2023 - 10.2023
Bartender
Queen Street Warehouse
07.2022 - 05.2023
Security Supervisor
Lavelle
12.2021 - 06.2022
Security Officer
Investigators Group Inc
04.2020 - 12.2022
Apprenticeship Diploma: Child And Youth Care -
Centennial College of Applied Arts And Technology
05.2001 -
High School Diploma -
J Clarke Richardson Collegiate
05.2001 -