Ephraem Delos Santos
Red Deer,Canada
Summary
10 Years of IT Experience from Technical Support, Server Administrator to Network Management.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Desktop Support Level 2
DOW CHEMICAL under Kelly Services
Prentiss, AB, Canada
03.2024 - Current
- Assisted in a company-wide OS migration workstations, resulting in a 50% improvement in system reliability.
- Led a project to migrate old network equipment to new POE Network Equipment, resulting in improvement of network performance and cost efficient.
- Acted as the lead for troubleshooting and resolving advanced network issues, achieving a 25% reduction in company-wide connectivity complaints.
- Collaborated with cross-functional teams to integrate technology solutions
- Developed and delivered IT training sessions for staff, improving productivity by enhancing their understanding and efficient use of software tools.
Telecom Technician
CANADIAN NETWORK INSTALLATION
Red Deer, AB, Canada
02.2023 - 02.2024
- Installed access point, routers, repeaters and security equipment such as cctv, switches, motion sensor, doorbell sensor, break glass and etc.
- Configure equipment and its network IP address settings this include SSID.
- Repaired and calibrate Internet Connection for Telus Business client.
- Diagnosed and resolved complex issue for voice, copper wire and fiber connection.
- Terminate cat6 and splice fiber optic cable at demark or server racks and labeled them.
- Pickup parts for current and upcoming jobs also maintained truck inventory.
Advance IT Field Technician
FUJITSU / TD SYNNEX
Red Deer, AB, Canada
09.2019 - 10.2022
- Installed, repair, calibrate and maintain client’s equipment such as Monitor, Computer, Printer, KVM, Switches, Router, UPS and Server.
- Reimage the computer clients equipment and set their network settings.
- Be flexible with the working hours, being on-call and rapid response in shift hours.
- Organized work, procure necessary parts, plan travel, and complete accurate documentation on repair actions completed.
- Provide technical support for client’s computer equipment and its configuration.
Product Support Analyst
INFOR
Taguig, Philippines
05.2016 - 05.2019
- Proactively monitoring the availability and response time of all MRM Website.
- Execute SQL Statement to set configuration on the application.
- Create / update tickets and setup documentation guideline in WIKI.
- Support weekend systems upgrades: provided technical support and knowledge of system availability times as well as Set up conference calls to engage technical resources to coordinate action plan.
- Recognized as a creative problem solver for solving technology issues and enhancing operational performance.
Support Desk Officer / System Administrator
TPG / ORCHID CYBERTECH
Pasig, Philippines
05.2010 - 05.2016
- Responsible for network management lead such as monitoring, planned outage maintenance notification and check fault related issue.
- Maintain and check vmware servers of more than 5,000 (ESX & ESXI) and network links in Solarwinds. In addition, monitors the exchange logs.
- Manage, upgrade and configure Cisco Router and Switches for 800, 1800, 1900 and 3700 Series (VLAN, DHCP, DNS, SNMP, Mac Binding and etc) using Tacacs and Putty.
- Point of contact for coordinating with customer key contact regarding issue.
- Manage Active Directory and its content this includes checking the GPO policies.
- Publish, remove and review application that was assign for each company using citrix in the cloud environment.
- Maintain close collaboration with Australia office counterparts.
- Manage daily, weekly and monthly data backup and retrieval scheme.
Education
Bachelor of Science - Computer Science
NEW ERA UNIVERSITY
01.2008
Skills
- Proficient in Active Directory and Group Policy
- Proficient in Windows Server and Client OS
- Proficient in MS Office
- Knowledgeable in CISCO IOS and CLI
- Knowledgeable in VMWARE and its product
- Knowledgeable in Citrix and its product
- Knowledgeable in Solarwinds Monitoring Tool
- Intermediate in Microsoft Exchange
Certification
MCSA, VCP and CCNA
Timeline
Desktop Support Level 2
DOW CHEMICAL under Kelly Services
03.2024 - Current
Telecom Technician
CANADIAN NETWORK INSTALLATION
02.2023 - 02.2024
Advance IT Field Technician
FUJITSU / TD SYNNEX
09.2019 - 10.2022
Product Support Analyst
INFOR
05.2016 - 05.2019
Support Desk Officer / System Administrator
TPG / ORCHID CYBERTECH
05.2010 - 05.2016
Bachelor of Science - Computer Science
NEW ERA UNIVERSITY