Summary
Overview
Work History
Education
Skills
Skills
Personal - Profile
Languages
Timeline
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Enzo Lezcano

Enzo Lezcano

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Alorica
09.2021 - 08.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Promoted available products and services to customers during service, account management, and order calls.

Education

High School Diploma -

Institute America
Panama City, Panama
12.2020

Skills

  • Paperwork Processing
  • Call Management
  • Product Knowledge
  • Account Updating
  • Microsoft Excel
  • Client Relations
  • Customer Service
  • Call Center Operations
  • Microsoft PowerPoint
  • Retail Store Support
  • Technical Support
  • Microsoft Outlook

Skills

01/01/20, 08/01/21, Messenger, Customer service, 08/01/21, present, Sales and Tender Preparation, English and Spanish, Handling of invoices, 09/01/21, present, Agent for Customer Services, Metro by T-Mobile, Inbound calls

Personal - Profile

I like to take new experiences and improve as a future professional to get experience in different areas. Advanced English Language Proficiency. Excellent communication skills. Optimal performance in team and independent work. Ability to work on multiple tasks at the same time. Ability to follow directions and deliver quality results. Management of Microsoft Office programs, Panamanian Driver's License for both automatic and manual vehicles.

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Customer Service Representative

Alorica
09.2021 - 08.2023

High School Diploma -

Institute America

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Enzo Lezcano