Enrique A. Aguilar
Los Angeles
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
6
6
years of professional experience
Work History
Assistant Case Manager
Wilshire Law Firm
04.2023 - Current
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Contacted clients to schedule appointments and discuss progress of cases.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Assisted attorneys with reviewing and organizing witness reports.
Retail Sales Consultant
AT&T Store
03.2022 - 04.2023
- Improved productivity by increasing customer communication and responding to feedback.
- Maintained long-term relationships with high net-worth clients.
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
- Researched local markets to identify and flesh out lists of new leads for sales team follow-up.
- Employed closing sales techniques, upselling and customer loyalty incentives to boost sales.
Sales Operations Manager
Sprint Corp.
03.2018 - 05.2021
- Built relationships with customers to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base. Reduce the amount of returns/churn.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Education
Bachelor Of Business Administration - Sales And Marketing Education
Santa Monica College
Santa Monica, CADr.Olga Mohan High School
Los Angeles, CA06.2014
Skills
- Account Management
- Customer Support
- Sales Expertise
- Team Motivation
- Store Displays
- Time Management
- Critical Thinking
- Client Meetings
- Upselling
Languages
Spanish
English
Timeline
Assistant Case Manager
Wilshire Law Firm
04.2023 - Current
Retail Sales Consultant
AT&T Store
03.2022 - 04.2023
Sales Operations Manager
Sprint Corp.
03.2018 - 05.2021
Bachelor Of Business Administration - Sales And Marketing Education
Santa Monica College
Dr.Olga Mohan High School
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