ENRIQUE VELEZ TRUJILLO
El Centro
Summary
Experienced Service Advisor with 6+ years in dealership and automotive service environments, including Toyota and Mercedes-Benz. Proven ability to manage high customer volume, write accurate repair orders, explain complex mechanical issues clearly, and drive service sales through trust and transparency. ASE certified and bilingual (English/Spanish).
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Advisor
Toyota Chula Vista
Chula Vista
06.2025 - Current
- Primary customer contact, write and manage repair orders, recommend maintenance and repairs, communicate timelines and costs, coordinate with technicians, and meet CSI and sales goals.
Service Advisor/Technician
Walter's Mercedes-Benz of Riverside
Riverside
01.2020 - 01.2025
- Promoted from technician to advisor, explained repairs clearly, managed high-volume service workflow, built repeat customer relationships, and performed diagnostics and inspections.
Lube Technician
Citrus Ford
01.2019 - 01.2020
- Performed oil changes, tire rotations, inspections, and assisted senior technicians.
Lube Technician
Firestone
01.2018 - 01.2019
- Performed routine maintenance, inspections, and general repairs in a fast-paced environment.
Education
Associate Degree - Automotive Technology
Universal Technical Institute (UTI)
Graduate -
Mercedes-Benz DRIVE Program
Skills
- Service Advising
- Repair Order Writing
- Customer Relations
- Maintenance & Repair Recommendations
- Conflict Resolution
- Time Management
- Technician Coordination
- Warranty Processing
- Bilingual Communication
Certification
- ASE Certified (2)
- EPA HVAC Certification
- Mercedes-Benz DRIVE Certificate
Hobbies and Interests
- Family gatherings
- Off-roading events
- Traveling
Languages
- English
- Spanish
Timeline
Service Advisor
Toyota Chula Vista
06.2025 - Current
Service Advisor/Technician
Walter's Mercedes-Benz of Riverside
01.2020 - 01.2025
Lube Technician
Citrus Ford
01.2019 - 01.2020
Lube Technician
Firestone
01.2018 - 01.2019
Associate Degree - Automotive Technology
Universal Technical Institute (UTI)
Graduate -
Mercedes-Benz DRIVE Program