Enrique Torres
Moreno Valley
Summary
Dynamic and detail-oriented professional with a proven track record at Legrand AV, excelling in returns processing and inventory management. Recognized for enhancing customer satisfaction through efficient problem-solving and meticulous record-keeping. Adept at fostering teamwork and maintaining workplace safety, ensuring streamlined operations and high-quality standards.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Returns Processor
Legrand AV
03.2024 - 12.2024
- Unloaded, inspected, and stored damaged and returned products.
- Collaborated with warehouse team to accurately identify and restock returned products in a timely manner.
- Enhanced customer satisfaction by efficiently processing return requests and maintaining accurate records.
- Ensured proper disposal or recycling of non-sellable returned items in accordance with environmental regulations and company policies.
- Conducted regular audits of returns inventory to identify discrepancies, initiating corrective actions when necessary.
- Trained new hires on return processing procedures, fostering a supportive learning environment that ensured consistent performance standards across the team.
- Conducted thorough investigations of disputed returns claims, working closely with customer service representatives to resolve disputes fairly and efficiently.
Warehouse Receiving Clerk
Apria Healthcare
04.2017 - 03.2023
- Improved warehouse efficiency by accurately receiving, processing, and organizing incoming shipments.
- Assisted in optimizing warehouse layout for efficient space utilization, resulting in better organization and improved workflow.
- Reduced errors in order processing by carefully inspecting received goods for damages or discrepancies and reporting any issues promptly.
- Ensured compliance with safety regulations by maintaining a clean and hazard-free work environment at all times.
- Supported warehouse operations by assisting with picking, packing, and loading orders as needed during peak periods.
- Streamlined shipping and receiving processes by implementing a standardized unloading procedure for all incoming shipments.
- Maintained positive relationships with vendors, ensuring smooth communication regarding shipment statuses and delivery schedules.
- Collaborated with purchasing department to resolve invoicing discrepancies and ensure accurate vendor payments.
Cleaning Team Leader
Taco Bell
08.2013 - 01.2017
- Managed inventory efficiently, ensuring the availability of necessary supplies and minimizing waste.
- Led team in consistently outperforming set targets while also maintaining excellent client feedback and retention rates, establishing the team''s reputation for excellence.
- Resolved client issues promptly, maintaining professional relationships and ensuring repeat business.
- Promoted team collaboration through open communication channels and fostering a positive work atmosphere.
- Improved team efficiency by implementing streamlined cleaning processes and schedules.
- Optimized staff deployment by strategically assigning tasks based on individual competencies and workload balance.
Production Line Worker
Wellington Foods Inc
01.2013 - 08.2013
- Followed safety protocols to prevent accidents and injuries to self and colleagues.
- Collaborated with other production workers to achieve smooth running of production line.
- Followed instructions to make products in line with customer specifications.
- Boxed, labeled, and transported items to support assembly operations.
- Consistently met or exceeded daily performance metrics, showcasing dedication to company objectives and personal growth as an employee.
- Packaged and labeled products using automated equipment.
Education
Diesel Industrial Certification - Diesel Industrial
Universal Technical Institute
Rancho Cucamonga, CA11.2016
High School Diploma - General Studies
Lee V Pollard Highschool
Corona, CA06.2012
Skills
- Workplace safety
- Shipping and receiving
- Efficient organization
- Warehouse operations
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Calm and professional under pressure
- Reliability
- Attention to detail
- Problem-solving skills
- Teamwork and collaboration
- Data entry
- Stress tolerance
- Professionalism
- Quality control
- Resourcefulness
- Record keeping
- Project management
- Order processing
- Process improvement
Certification
Universal technical institute Diesel industrial certification
Languages
Spanish
Native or Bilingual
Timeline
Returns Processor
Legrand AV
03.2024 - 12.2024
Warehouse Receiving Clerk
Apria Healthcare
04.2017 - 03.2023
Cleaning Team Leader
Taco Bell
08.2013 - 01.2017
Production Line Worker
Wellington Foods Inc
01.2013 - 08.2013
Diesel Industrial Certification - Diesel Industrial
Universal Technical Institute
High School Diploma - General Studies
Lee V Pollard Highschool
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