Enrique Sotelo
Los Banos
Summary
Experienced leader with strong skills in communication and feedback, adept at building professional relationships and driving team development.
Overview
7
7
years of professional experience
Work History
Team Lead
Xpress Global Systems
Tracy
05.2023 - 01.2026
- Led daily operations to enhance service delivery and improve customer satisfaction.
- Mentored new employees on company policies and operational procedures to promote adherence and efficiency.
- Executed loading and unloading of freight by hand or with a pallet jack/forklift, sorted products, and accurately loaded trailers. Operated a barcode scanner and maintained organization of the service center dock.
Technology Supervisor
Staples
Tracy
07.2022 - 04.2023
- Consistently met or exceeded all sales targets through strategic initiatives.
- Demonstrated effective selling behaviors in every interaction with customers and colleagues.
- Resolved customer inquiries and concerns efficiently, enhancing overall satisfaction.
- Engaged customers on sales floor to create welcoming buying atmosphere.
- Monitored compliance with operational policies and procedures regularly.
- Provided informed recommendations on emerging technology products and services.
Supervisor of Operations
Wayfair
Lathrop
10.2018 - 10.2021
- Established staff objectives, monitored performance, and coached strategies to enhance results.
- Developed training programs to empower employees in independent problem resolution and target achievement.
- Facilitated team collaboration and provided professional development to foster a successor-oriented culture.
- We deliver a best-in-class customer experience in the furniture and home space. Driven, determined, collaborative, and thrive in a fast-paced environment.
Warehouse Operator
Medline Medical Industries
10.2018 - 06.2019
- Executed unloading, scanning, moving, staging, loading, locating, picking, relocating, and stacking of products to maintain efficient workflow.
- Certified to operate various vehicles including dock stocker, clamp truck, reach truck, walkie/ride on pallet jack, and cherry picker.
- Operated material handling equipment to ensure accurate shipping, processing, and receiving.
Education
High School Diploma - California Requirements
Los Banos High School
Los Banos, CA05-2006
Skills
- Department management
- Strategic planning
- Task prioritization
- Team collaboration
- Multitasking
- Problem solving
- Verbal communication
- Professional networking
Timeline
Team Lead
Xpress Global Systems
05.2023 - 01.2026
Technology Supervisor
Staples
07.2022 - 04.2023
Supervisor of Operations
Wayfair
10.2018 - 10.2021
Warehouse Operator
Medline Medical Industries
10.2018 - 06.2019
High School Diploma - California Requirements
Los Banos High School