Enrique Rodriguez Jr.
Tracy
Summary
Dynamic Customer Service Technician with a proven track record at Anritsu, excelling in technical support and issue resolution. Expert in preventative maintenance and conflict resolution, I led teams in high-pressure environments, ensuring mission-critical systems remained operational. Committed to safety compliance and delivering exceptional customer-focused communication.
Overview
9
9
years of professional experience
Work History
Customer Service Technician
Anritsu
11.2023 - Current
- Provide technical support and repair services for Anritsu's suite of RF and microwave testing instruments.
- Assist customers with troubleshooting and product usage inquiries, ensuring high-quality service and issue resolution.
- Support calibration and testing procedures to maintain performance and compliance standards.
- Document customer cases, repairs, and test results with precision and clarity.
Satellite & Microwave Repair Technician
United States Marine Corps
09.2016 - 09.2021
- Company Overview: Active Duty
- Diagnosed and repaired satellite RF terminals, line-of-sight, and microwave systems in field and base environments.
- Managed and maintained over $1.2 million in communication and electrical testing equipment.
- Led teams and trained personnel on communications systems maintenance and field operations.
- Documented technical work per military standards and ensured readiness of mission-critical systems.
- Performed complex repairs in high-stress and low-visibility environments, often under tight deadlines.
- Active Duty
Education
B.S. - Electrical Engineering
05.2025
General Studies -
Palomar College
San Marcos, CACertificate - Electronics
Marine Corps Communications-Electronics School
Twentynine Palms, CASkills
- Customer-Focused Communication
- Report Writing & Documentation
- Team Collaboration and Leadership
- Conflict Resolution
- Preventative Maintenance
- Safety Compliance & Risk Management
Timeline
Customer Service Technician
Anritsu
11.2023 - Current
Satellite & Microwave Repair Technician
United States Marine Corps
09.2016 - 09.2021
B.S. - Electrical Engineering
General Studies -
Palomar College
Certificate - Electronics
Marine Corps Communications-Electronics School
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