Enrique Puga
Anderson
Summary
Highly motivated and outgoing professional with experience in working in highly demanding and fastpaced environments. Proficient in responding to crisis situations, effective communication, active listening, handling confidential documents, and supporting the needs of others. Possess exceptional interpersonal skills with a proven ability to lead, work independently, and as part of a team.
Overview
10
10
years of professional experience
1
1
Certification
Work History
MAT Case Manager
Hill Country Health & Wellness Center
Anderson
03.2024 - Current
- Assisted new patients in completing registration forms and ensured accurate documentation.
- Scheduled new patients with Substance Use Disorder (SUD) counselors for ASAM assessments.
- Contacted and reminded patients of upcoming appointments to improve attendance and engagement.
- Conducted urine toxicology (Utox) screenings and managed Release of Information (ROI) documentation.
- Facilitated treatment referrals, housing assistance, and transportation services for patients.
- Assisted individuals at risk of becoming unsheltered and the unsheltered population in securing housing resources.
- Gathered patient needs and prepared necessary information for providers before consultations.
- Worked directly with individuals experiencing co-occurring mental health and substance use disorders.
- Knowledge and experience in providing harm reduction supplies and education to support patient safety.
- Enrolled eligible patients in Enhanced Care Management (ECM) and developed initial care plans.
- Updated care plans regularly and coordinated community support services for patient well-being.
Intern Recovery Technician
Spark to Recovery
10.2023 - 12.2023
- Completed the intake and discharge process, including AMAs
- Recorded and conducted vitals, COWS and CIWAS, UAs, BACs, and Covid tests
- Lead groups that kept clients engaged including goal setting, reflections, and relapse prevention
- Observed and documented client behavior, schedule, mood, hygiene, appetite, and any issues
- Provided a safe and comfortable environment for residential and detox clients
- Completed Q15, Q30, and Q60 rounds
- Interacted with a client population that was actively intoxicated and / or experiencing symptoms of withdrawal
- Created client ROIs, documented technician notes, conducted room inspections, and body and bag checks
- Transported clients to and from appointments and meetings
Laborer
McEntire Landscape and Construction
07.2022 - 12.2022
- Improved worksite efficiency by maintaining clean and organized work areas
- Enhanced project timelines by collaborating effectively with team members on various tasks
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities
- Promoted a positive work environment by demonstrating strong teamwork and communication skills
- Worked efficiently under pressure to meet tight deadlines while maintaining high-quality results in all projects completed
Flagger / Traffic Control
Highway Specialty
08.2021 - 06.2022
- Enhanced safety for both drivers and workers by closely monitoring work zones and adjusting flagging signals accordingly
- Maintained constant communication with fellow flaggers to ensure smooth coordination of traffic control efforts
- Reduced accidents in work zones by strictly adhering to federal, state, and local traffic regulations
- Demonstrated strong decision-making skills when determining appropriate actions in response to changing conditions or emergencies within the work zone
- Managed stress effectively while working in high-pressure environments with heavy traffic volumes and challenging weather conditions
- Established a positive rapport with the public by answering questions about construction activities courteously and professionally whenever approached near the worksite
General Laborer
Richter Construction Inc.
04.2018 - 10.2018
- Increased productivity with effective communication and collaboration among team members
- Ensured quality workmanship, performing thorough inspections and addressing any issues promptly
- Assisted in the successful completion of various construction projects through diligent labor and attention to detail
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions
- Completed tasks efficiently for timely project completion within set deadlines
- Improved worksite safety by consistently adhering to established protocols and regulations
Retail Merchandiser
RGIS Inventory Specialists
06.2015 - 09.2018
- Maximized floor space utilization with strategic product arrangement, catering to customer preferences and shopping behaviors
- Coordinated closely with marketing teams to create cohesive in-store visuals that aligned with brand identity and promotional campaigns
- Established strong relationships with vendors, securing advantageous pricing and delivery terms for the company
- Provided comprehensive training to new team members, ensuring consistent quality and performance across all retail merchandisers
- Interacted with guests in friendly and knowledgeable way
Education
GED -
Soledad Adult School
10.2008
Skills
- Empathy
- Positive Reinforcement Methods
- Leadership
- Customer Service
- Vitals
- Crisis Situation De-Escalation
- Adaptability
- KIPU Platform
- Emotional Intelligence
- Documenting
- Accountability
- Reliability
- Active Listening
- Communication
- CIWAS / COWS
Certification
- Cardiopulmonary Resuscitation (CPR) / Automated External Defibrillator (AED) / First Aid
- Food Server Certification
- Registered Alcohol / Drug Technician (RADT-R1550250224)
- Substance Use Disorder Registered Counselor (CADTP - SUDRC #18931)
- Assessing and Managing Suicide Risk for Substance Use Disorder Treatment Professionals (AMSR)
- Increasing Access to Care: Mini Learning Collaborative on Health Equity (UCLA Integrated Substance Abuse Programs)
Languages
Fluent in English and Spanish
Timeline
MAT Case Manager
Hill Country Health & Wellness Center
03.2024 - Current
Intern Recovery Technician
Spark to Recovery
10.2023 - 12.2023
Laborer
McEntire Landscape and Construction
07.2022 - 12.2022
Flagger / Traffic Control
Highway Specialty
08.2021 - 06.2022
General Laborer
Richter Construction Inc.
04.2018 - 10.2018
Retail Merchandiser
RGIS Inventory Specialists
06.2015 - 09.2018
GED -
Soledad Adult School