Enrique Lozoya
Rialto
Summary
Dynamic Guest Service Team Leader at Rock Honda, recognized for enhancing operational efficiency and achieving high customer satisfaction. Skilled in data management and problem-solving, I effectively resolved customer complaints and provided actionable feedback to management, fostering a culture of continuous improvement and enthusiastic service.
A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and computer science. Capable of quickly memorizing details, with a strong willingness to learn, and achieve goals.
Overview
4
4
years of professional experience
Work History
Guest Service Team Leader
Rock Honda
Fontana
05.2021 - Current
- Implemented initiatives aimed at improving operational efficiency, streamlining processes, and striving toward customer satisfaction.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Evaluated employee performance through observation of work habits, job knowledge tests and one-on-one conversations.
- Resolved customer complaints in a professional manner while maintaining the highest level of service.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Provided feedback to management on areas for improvement within the department or organization.
- Greeted guests upon arrival, provided information about services and amenities, and responded to inquiries.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
Education
Associate of Applied Science, Associates in Cyber-Security/Networking - Computer And Information Sciences
DeVry University
Lisle, IL09-2025
Skills
- Data entry and management
- Incident response planning
- Python coding and programming knowledge
- Software installation
- Cybersecurity fundamentals
- Project planning
Timeline
Guest Service Team Leader
Rock Honda
05.2021 - Current
Associate of Applied Science, Associates in Cyber-Security/Networking - Computer And Information Sciences
DeVry University
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