Enrique Betancourt
Morgan Hill
Summary
Dynamic DC Ops Technician V at Rackspace Managed Hosting, recognized for enhancing customer satisfaction through expert troubleshooting and effective communication. Leveraged strong attention to detail and adaptability to optimize system performance and streamline processes, significantly improving team productivity and training initiatives. Committed to continuous learning and operational excellence.
Overview
18
18
years of professional experience
Work History
DC Ops Technician V - US
Rackspace Managed Hosting
06.2007 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Optimized system performance thorough testing and analysis.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Enhanced team productivity with thorough training on new technologies and procedures.
- Supported project management teams with expert technical advice, contributing to successful project completions.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
Education
No Degree - Computer Science
San Jose State University
San Jose, CALive Oak High School
Morgan Hill, CA06-2001
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Power Tools and Equipment
- Written/Verbal communication
- Troubleshooting
- Installation and repair
- Maintenance and repairs
- Quality control
- Equipment maintenance
- Work Planning and Prioritization
- Customer interaction
- System troubleshooting
- Heavy lifting
- Repair services
- Workload management
- Routine Inspections
- Equipment Repair
- Deadline oriented
- Team Training
- Relationship building
- Safety Equipment
- Product Inspections
- Performance improvement
- Extensive organizational skills
- Hardware installation
- Operations monitoring
- Document preparation
- Inventory oversight
- Software configuration
Timeline
DC Ops Technician V - US
Rackspace Managed Hosting
06.2007 - Current
No Degree - Computer Science
San Jose State University
Live Oak High School
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