Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
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Enrique A. De La Rosa G.

Enrique A. De La Rosa G.

BA Manager
Calgary,AB

Summary

Dynamic and accomplished aviation operations professional with a proven track record of driving operational excellence, ensuring compliance, and fostering employee engagement in diverse environments. Seeking a leadership role in operations management within the business industry in Canada, where we can leverage our expertise in team leadership, international collaboration, and AI integration to contribute to organizational success. Professional operations leader with consistent track record in optimizing processes and driving impactful results. Proven ability to lead teams, implement strategic initiatives, and adapt to changing environments with ease. Skilled in project management, process improvement, and resource allocation. Known for effective collaboration and delivering dependable outcomes.

Overview

27
27
years of professional experience
5
5
Certification

Work History

Director of Operations

Premium Ground Services – PGB
12.2023 - Current
  • As an experienced logistics and supply chain professional, I´m specialize in developing and implementing operational strategies that align with overarching objectives
  • Daily tasks involve supervising operations, optimizing processes, managing personnel, ensuring compliance, and maintaining safety and quality standards

Key Achievements

  • Employee Engagement: Spearheaded initiatives to enhance employee satisfaction and productivity
  • Implemented regular feedback sessions, recognition programs, and team-building activities
  • Work Organizational Restructuring: Led a successful organizational restructuring project
  • Streamlined processes, optimized workflows, and eliminated inefficiencies
  • Resulted in improved resource allocation and overall operational effectiveness
  • Eco-Vadis Sustainability Self-Assessment: Conducted a thorough self-assessment using Eco-Vadis sustainability framework
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
  • Developed and executed strategic plans (4DX) to achieve organizational goals and drive sustainable growth.
  • Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality..
  • Led cross-functional teams for successful completion of projects, resulting in increased productivity.
  • Achieved team goals through formalized training plans, coaching, and performance management.

Director of Operations & Compliance

DHL Hub Facility
09.2021 - 08.2023
  • Spearheaded operations and compliance efforts, ensuring adherence to stringent industry standards and regulations
  • Implemented best practices to optimize operational efficiency and enhance customer satisfaction
  • Conducted comprehensive audits to evaluate procedures, identify areas for improvement, and drive process enhancements
  • Led cross-functional teams in ramp safety training initiatives, fostering a culture of safety and accountability
  • Facilitated open communication channels with international stakeholders to address operational challenges and ensure seamless coordination
  • Key Achievements: Improved operational efficiency by 20% through process optimization
  • Enhanced customer satisfaction scores by 15% by implementing targeted service improvements
  • Developed and launched a comprehensive safety training program, reducing incidents by 30%

Hub Senior Operations Manager

DHL Hub Facility
01.2017 - 09.2021
  • Managed ground support equipment operations, adapting resources to meet evolving aircraft service needs
  • Collaborated with global counterparts to streamline processes and deliver efficient customer service across international markets
  • Championed sustainability initiatives, leading the 'Go Green Project' to reduce carbon emissions and align operations with corporate sustainability goals
  • Key Achievements: Increased equipment utilization efficiency by 25%
  • Successfully reduced carbon emissions by 15% through sustainable practices
  • Strengthened global customer service coordination, improving response times by 10%
  • Oversaw workforce management planning, volume predictions and capacity planning.

Hub Operations Manager

DHL Hub Facility
03.2011 - 12.2016
  • Directed hub operations and core material handling activities, ensuring timely transfer and delivery of shipments
  • Coordinated closely with internal departments and external partners to meet air flight departure schedules
  • Developed and implemented training programs to enhance staff competencies and promote a culture of continuous improvement
  • Key Achievements: Improved on-time departure rates by 95%
  • Enhanced operational workflows, reducing processing time by 15%
  • Implemented a training program that increased staff proficiency by 25%
  • Conducted regular audits of inventory levels, identifying discrepancies and taking corrective action as needed.
  • Maintained a safe working environment by enforcing strict adherence to safety protocols and guidelines.

Education

AI Prompt Engineering Specialist - Artificial Intelligence

Vanderbilt University
Nasville, TN United States
06.2024

Corporate Strategy - Business Administration And Management

School of Management, London University
London, GB
06.2024

Generative AI, Business Transformation & Growth - Artificial Intelligence

IBM
IBM United States
05.2024

Bachelor of Science - Business Administration

Itea Junior College
Panama
12.1995

Associate of Arts - Teaching English As A Second Language (ESL)

Panama Canal College
Panama
01.1993

Skills

  • Communication
  • AI Integration
  • Union Negotiations
  • Mentoring and Coaching

  • Employee Engagement
  • Business Management

    Strategic planning and execution

    Leadership training

    Operations Management

    Teamwork and Collaboration

    Team Leadership

    Employee Development

Certification

  • Certified International Manager (CIM 1, CIM 2, CIM 3)
  • Loadmaster and CRAF Training
  • Disaster Response Team (DRT) and Get Airport Ready for Disaster (GARD)
  • Dangerous Goods Regulations (Category 6)
  • Airside Operations Training
  • Air Cargo Specialist
  • UPS Lead Ground Instructor
  • Carrier Initiative Program (CIP)
  • Initial Weight and Balance Instructor
  • Air Management Training School
  • Operation System (OPSYS)
  • Courtesy Plus and Sales

Languages

Spanish
Native or Bilingual
English
Full Professional
Portuguese
Limited Working
French
Elementary
Italian
Elementary

References

Available upon request.

Timeline

Director of Operations

Premium Ground Services – PGB
12.2023 - Current

Director of Operations & Compliance

DHL Hub Facility
09.2021 - 08.2023

Hub Senior Operations Manager

DHL Hub Facility
01.2017 - 09.2021

Hub Operations Manager

DHL Hub Facility
03.2011 - 12.2016

AI Prompt Engineering Specialist - Artificial Intelligence

Vanderbilt University

Corporate Strategy - Business Administration And Management

School of Management, London University

Generative AI, Business Transformation & Growth - Artificial Intelligence

IBM

Bachelor of Science - Business Administration

Itea Junior College

Associate of Arts - Teaching English As A Second Language (ESL)

Panama Canal College
Enrique A. De La Rosa G.BA Manager