Enrike Jovan Batista
Fresno
Summary
Dynamic and results-driven professional with extensive experience at Tachi Palace Casino, excelling in conflict resolution and client relations. Proven ability to develop employee potential and maintain business confidentiality. Recognized for implementing effective training programs and achieving zero customer complaints in previous roles. Bilingual in Spanish, enhancing communication with diverse clientele.
Overview
23
23
years of professional experience
Work History
Table Games Dealer
Tachi Palace Casino
Lemoore
01.2022 - 05.2022
- Knowledged in rules of all avaiable table games policies and procedures at Tachi Palace.
- Understanding of dealer layouts and placements.
- Excellent customer service
Slot Clerk
Tachi Palace Casino
Lemoore
01.2019 - 01.2022
- Resposible for minor maitenance of slot machine operations.
- Responsible for the protection and distribution of currency throughtout the gaming floor.
- Maintaining cliet rapport an dbuilding new relations with new and existing guests.
- Properly handling sensitive information on guest tax forms and preparing documents for guest payouts.
- Understanding how slot machines work and understanding rules and payouts of slot machines.
- Being able ro indentify problematic situation before escalating on slot machines and guest dispute.
- Must be observant to situations other than slot related incidents and be able to communicate to the appropriate personnel.
Slot Supervisor/ High Limit Concierge
Chukchansi Gold Resort and Casino
Coarsegold
02.2008 - 06.2013
- Responsible for the scheduling and tasking of duties on the casino floor.
- Responsible for briefing employees on upcoming events and changes to casino policies and procedures.
- Responsible for Employee Evaluations, Counsling,Appaisals, Training and Development.
- Authorize Jackpot payouts, Handpays, Overrides, Customer Dispute Payouts, Compensation Tickets and Event Reservation.
- Acting Cage Supervisor, Slot Floor Attendant and Host for Casino when needed.
- Maintained a good relationship with all other departments and acted as that Department Supervisor when needed.
- Work with security to recover lost and funds utilizing the SDS and CMP programs and help escort banned patrons with minimal resistance.
- Maintained excellent relationship with employees in the department while maintaining a Leadership position.
- Developed the P.E.P talk (The Performance Enhancing Program) for the Slot Floor Employees and could be implemented for other departments
Owner and Operator
Little Italy Pizza
Fresno
02.2007 - 02.2008
- Responsible for training in customer service, closing paper work, cooking procedures, delivery tactic and Serv Safe methods.
- In charge of Marketing for the business and supplying the demand created by arketing.
- Had no customer complaints while under my supervision and maitained a food cost below 25%.
- Catered to all preferences pizza places was able to serve a superior product without a superior price.
Surveillance Agent
Picayune Racheria
Coarsegold
11.2004 - 10.2007
- Responsible for monitoring all casino assest while maintaining audits.
- Responsible for documenting all supicious activity and all daily procedures in D.A.R (Daily Activity Report) log regarding casino protection and access.
- Maintain video logs and altercation reports physical and verbal. Also burning video footage of incidents for documentation for Casino Personnel and Law Enforcement.
- Involved in closed watchauditys and worked with Law Enforncement regarding drug and protitution cases.
- Trained in Casino gaming cheating methods and was trained in all policies and procedures in all departments of thegaming floor.
- Was trained to identify advantage players and monitor them.
Driver/ Cashier/ Manager
Hungry Howies Pizza
Fresno
08.1999 - 11.2004
- Responsible for interviewing and hring employees.
- Making the schedule and training employees about work procedures and food food safety.
- Maintain good customer relations.
- Responsible for keeping food and labor cost low.
- Resposible evaulating and reevaulating employees and developing.
- Some marketing done for school and businesses.
- Responsible for closing and opening paperworks and taking deposits to bank.
- Maintained excellent cashier drawer reports. (Down to thelast penny!)
- Maintaining good work performance.
Education
High School Diploma -
Fresno High School
Fresno, Ca06.1998
Skills
- Ability to resolve conflicts on a large scale and improve client relations
- Speaks Spanish
- Ability to observe employee potential and develop that potential
- Works well with others and follows up with guests, internal and external
- Meets expectations and occasionally exceeds them
- Patient and understanding
- Can take constructive criticism and apply it to work and life
- Self-motivated when appropriate
- Maintain business confidentiality
- Versatile to business demands and area placement
Training
- Hospitality Training
- Management Basic Training 101
Timeline
Table Games Dealer
Tachi Palace Casino
01.2022 - 05.2022
Slot Clerk
Tachi Palace Casino
01.2019 - 01.2022
Slot Supervisor/ High Limit Concierge
Chukchansi Gold Resort and Casino
02.2008 - 06.2013
Owner and Operator
Little Italy Pizza
02.2007 - 02.2008
Surveillance Agent
Picayune Racheria
11.2004 - 10.2007
Driver/ Cashier/ Manager
Hungry Howies Pizza
08.1999 - 11.2004
High School Diploma -
Fresno High School