Enoch Nicolas Kamba Badibanga
Gatineau,Québec
Summary
Resourceful and bilingual digital marketing freelancer with a background in Business Technology Management and Entrepreneurship. Experienced in running small-scale social media ad campaigns, setting up customer engagement tools like chatbots, and creating content strategies for local businesses. Strong communicator and fast learner with hands-on experience in team environments and client-facing roles. Currently developing technical and analytical skills through real-world projects and CCNA training.
Overview
4
4
years of professional experience
Work History
Freelance Digital Marketing Consultant
Freelance Digital Marketing Consultant
11.2023 - Current
- Planned and executed awareness campaigns for nonprofit clients, including Million Little Miracles Foundation, reaching over 3,000 people across social media platforms
- Designed and deployed custom lead qualification chatbots (Tidio, ManyChat), improving customer engagement and reducing manual interactions by 60%
- Produced 10+ short-form promotional videos, including media for the August 30 Gala, resulting in a 25% increase in online engagement for the event
- Monitored content performance (views, shares, reach) to inform messaging and adjust creative direction
Team Manager - Kitchen Operations
Popeyes Louisiana Kitchen
03.2022 - 10.2023
- Supervised a team of 10 employees and cut service times by 20% through shift optimization
- Reduced food waste by 15% through proactive stock control and kitchen coordination
- Onboarded and coached 15+ new hires, improving team readiness and consistency by 30%
- Applied leadership and process skills that later supported client-facing freelance work
Customer Service & Self-Checkout Associate
Walmart Canada
07.2021 - 02.2022
- Assisted an average of 100+ customers per shift at self-checkout, ensuring smooth and efficient service flow
- Resolved issues and supported customers with transactions, improving satisfaction and reducing wait time by 15%
- Provided frontline assistance and product guidance, contributing to a positive shopping experience
- Maintained a clean and organized self-checkout area, supporting store image and operational standards
- Recognized by supervisors for proactive attitude and ability to handle multiple service points under pressure
Education
Bachelor of Commerce (BCom) - Business Technology Management & Entrepreneurship
Telfer School of Management - University of Ottawa
Ottawa, ONSkills
- Digital Marketing
- Social Media Advertising
- Customer Engagement Tools
- Chatbots
- Content Strategy
- Communication
- Teamwork
- Client-facing Skills
- Technical Skills
- Analytical Skills
- CCNA Training
Distinctions And Certifications
- Winner - eHub RevUp Program, University of Ottawa, 03/01/24, Selected among 100+ applicants for entrepreneurship mentorship and pitch development
- 2nd Place - CACIA Startup Pitch Competition, 06/01/24, Presented a food tech startup idea, showcasing product-market fit and go-to-market strategy
- CCNA 200-301 Training (Ongoing) - Cisco, Hands-on training in networking, security fundamentals, and routing protocols
Timeline
Freelance Digital Marketing Consultant
Freelance Digital Marketing Consultant
11.2023 - Current
Team Manager - Kitchen Operations
Popeyes Louisiana Kitchen
03.2022 - 10.2023
Customer Service & Self-Checkout Associate
Walmart Canada
07.2021 - 02.2022
Bachelor of Commerce (BCom) - Business Technology Management & Entrepreneurship
Telfer School of Management - University of Ottawa