Enoch Ogheneroro
Winnipeg,MB
Summary
Detail-oriented professional offering several years of customer service experience. Dedicated to thoroughly and accurately resolving customer concerns with forward-thinking and knowledgeable solutions. Skilled in mentoring new employees on processes and policies in support of team and business objectives. Energetic Sports Staff Member known for high productivity and efficient task completion. Skilled in team coordination, event management, and athletic training. Excel at communication, leadership, and problem-solving to enhance team performance and client satisfaction. Committed to fostering an engaging and positive environment for all participants.
Overview
3
3
years of professional experience
Work History
Customer Care Representative
NIIT Digital Services
Ikeja, Lagos
01.2024 - 12.2024
- Provided accurate, valid, and complete information to customers.
- Ensured compliance with company policies regarding privacy laws and data protection regulations.
- Escalated unresolved issues requiring further investigation or specialized expertise.
- Assisted customers in navigating through website features and functions to locate desired information or products.
- Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.
Sales Associate
Sensy Design
Port Harcourt , Rivers
07.2023 - 08.2024
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained cleanliness of store environment including floors, windows, displays.
- Handled customer complaints in a professional manner.
- Processed transactions using a point-of-sale system.
- Provided accurate information about products, prices and services.
Sports Cordinator/Coaching Staff Member
Tenderfeet Soccer School
Port Harcourt, Rivers
04.2023 - 08.2024
- Organized practice sessions to maximize team performance.
- Provided feedback and guidance to athletes on technique, strategy, and sportsmanship.
- Attended conferences or workshops related to coaching techniques or trends in athletics.
- Researched new methods of teaching sport fundamentals such as drills or tactics.
- Assisted in organizing tournaments, competitions, or special events.
- Tracked equipment inventory and maintained budgeting documents related to coaching activities.
Home Care Provider
Acron Medical Center
Port Harcourt, Rivers
02.2022 - 03.2023
- Encouraged social interaction among clients to maintain positive mental health.
- Assisted clients with mobility issues by using appropriate transfer techniques.
- Educated family members on proper care techniques for their loved one.
- Promoted a safe environment by providing supervision and monitoring of patients' physical condition and behavior.
- Provided companionship through conversation and recreational activities.
Education
Bachelor of Science -
International College of Manitoba
Winnipeg, MB01-2025
GED -
Brookstone International Foundation School
Port Harcourt, Rivers06-2024
High School Diploma -
Graceland International School
Port Harcourt, Rivers08-2023
Skills
- Customer service
- Personal-Centred Care
- Data analysis
- Record keeping
- Patience
- Resilience
- Inventory management
- Teamwork building
- Sales strategies
- Problem solving
- Time management
- Effective communication
- Adaptability and flexibility
- Microsoft office
- Project management
- Multitasking and organization
- Verbal and written communication
- Teamwork
Languages
English
Full Professional
References
References available upon request.
Timeline
Customer Care Representative
NIIT Digital Services
01.2024 - 12.2024
Sales Associate
Sensy Design
07.2023 - 08.2024
Sports Cordinator/Coaching Staff Member
Tenderfeet Soccer School
04.2023 - 08.2024
Home Care Provider
Acron Medical Center
02.2022 - 03.2023
Bachelor of Science -
International College of Manitoba
GED -
Brookstone International Foundation School
High School Diploma -
Graceland International School
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