Enoch Kim

• General Manager of a Japanese and Korean restaurant.
• Supervise and train a diverse team of student staff, ensuring consistent, high-quality customer service in a fast-paced environment.
• Recruit, interview, and onboard part-time employees while providing ongoing training to maintain service excellence.
• Create and manage staff schedules, coordinate shifts, and resolve scheduling conflicts to ensure smooth operations.
• Address customer concerns with professionalism, applying strong communication, conflict resolution, and problem-solving skills.
• Oversee social media presence and design marketing materials to strengthen brand awareness and customer engagement.
• Balance remote administrative tasks with on-site leadership, ensuring efficient daily operations and effective team collaboration.

Web Development & New Media Intern (Remote)

BCIT Internship Program

• Gained valuable industry experience through a fully remote internship, enhancing creativity and developing diverse communication skills with teammates across Canada.
• Participated in multiple agile-style meetings, improving teamwork, adaptability, and time management in a collaborative environment.
• Delivered client-focused solutions by transforming abstract ideas into practical outcomes—similar to meeting high customer service expectations in the airline industry.
• Strengthened cross-departmental communication and problem-solving skills through frequent interaction with team members.
• Contributed to the development of three mobile apps and websites for students, focusing on the first phase of project planning.
• Conducted user research, designed user flows/journeys, and produced high-fidelity wireframes to optimize user engagement.

Short-term Work Experience – Korea (Working Holiday)

• Gained firsthand experience in high-demand customer service environments.
• Developed strong communication and collaboration skills by interacting with multiple departments, which enhanced effectiveness in IT projects and current service industry roles.
• Provided customer support to hotel and resort reservation managers worldwide, communicating policies and resolving issues in both English and Korean.
• Delivered excellent service via phone and email, handling high volumes of customer and B2B inquiries with professionalism.
• Consistently met and exceeded KPIs and team performance targets.
• Adapted quickly to changing internal policies and implemented new promotions to improve customer service delivery.
• Demonstrated strong multitasking and critical thinking skills to resolve daily customer concerns and operational challenges.
• Made independent decisions regarding refunds while maintaining customer satisfaction.
• Contributed to employee engagement by organizing internal events as part of the “Funster” team, enhancing workplace culture.