Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Verified International Academic Qualifications
Languages
References
Timeline
Generic
Enoch Ernest

Enoch Ernest

Regina,SK

Summary

Results-driven professional with a track record of optimizing processes and workflows to enhance operational efficiency. Exceptional attention to detail combined with a proactive mindset enables significant contributions to team success in dynamic settings. Known for reliability and strong multitasking capabilities, consistently managing multiple priorities while delivering high-quality results.

Analytical and results-driven Business Operations Specialist with a strong technical foundation and critical thinking skills. Proven ability to optimize operational processes, implement effective business solutions, and consistently exceed performance expectations. Expertise in project management, strategic planning, and process improvement has led to significant enhancements in operational efficiency and customer satisfaction. Demonstrated leadership at Saskatchewan Government with a focus on quality control, budget management, and stakeholder engagement.

Results-driven professional with strong analytical abilities and problem-solving skills that enhance project outcomes and drive business performance. Demonstrates a commitment to continuous learning and adapts effectively to evolving challenges. Possesses excellent communication, multitasking, and prioritization skills, ensuring efficient project execution.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Saskatchewan Government
Regina, Canada
07.2024 - Current
  • Company Overview: Ministry of Corrections, Policing and Public Safety, Saskatchewan Policing College in Regina (Based in University of Regina)
  • Planning, scheduling and prioritizing meetings and other events including the coordination of travel and event logistics;
  • Formatting and proofreading a variety of sensitive and confidential documents such as ministerial correspondence, briefing material, reports, emails, presentations and meeting minutes, compiling background information;
  • Maintaining office filing through records management including electronic filing, manual filing, preparing files for archiving and/or storage and adhering to the Freedom of Information Policy (FOIP);
  • Organizing parking logistics for instructors and course candidates;
  • Answering phone calls and public inquiries, as well as mail distribution;
  • The ability to establish and maintain effective working relationships while exercising diplomacy and tact;
  • Other related duties as assigned
  • Ministry of Corrections, Policing and Public Safety, Saskatchewan Policing College in Regina (Based in University of Regina)

Income Assistance Worker

Ministry of Social Services
, Canada
02.2022 - 02.2024
  • Using a solution-focused and strength-based approach, to assess individuals' eligibility for financial assistance; make referrals using the Ministry, outside agencies, and community resources; prepare written correspondence; research and make recommendations within program regulations while balancing workload
  • Maintained positive client relations by addressing situations head-on, using motivational interviewing, and implementing successful corrective actions;
  • Evaluating client interview data regarding life situations, employability, and other circumstances to determine the extent to which available programs and services can address client needs and integrate this into a case plan;
  • Plan and conduct telephone interviews efficiently in a compassionate manner with individuals who may display a broad range of emotions to gather and evaluate relevant information, assess risk factors/capacities/family dynamics and the need for services;
  • Independently plan and balance diverse and conflicting workload pressures to meet program standard
  • Used critical thinking to break down problems, evaluate solutions, and make decisions
  • Performed duties in accordance with applicable standards, policies, and regulatory guidelines
  • Complied with established internal procedures by examining reports, processes, and documentation
  • Gathered and analyzed financial data to determine improvement efforts
  • Ensure noting client’s files and assisted with designing specific case management plans for individuals, based on their client needs;
  • Utilize MiCase, Telax, SWIN, and Microsoft Office programs to access/input case data, update client demographics, analyze client cases, and compose written correspondence;
  • Interpret, apply, and adhere to the Government of Saskatchewan’s procedures, policies, and legislations to determine on-going eligibility for Saskatchewan Assistance Programs;
  • Develop sustainable relationships with clients and stakeholders using strength-based approaches to enhance social-economic well-being;
  • Respond to telephone inquiries in a call center environment, providing adequate customer service to numerous clients in emergent situations, across Saskatchewan promptly

Mail Clerk

Employment Network Canada Inc
Regina, Canada
10.2021 - 12.2021
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy
  • Used automated mail processing equipment to sort and collate mail
  • Weighed letters and packages and calculated costs based on classification, weight, and destination
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed
  • Released registered and special delivery letters and packages to designated recipients and obtained signatures for release
  • Maintained mailroom supply inventories, purchase orders, and vendor supplies
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Carried out day-to-day duties accurately and efficiently
  • Demonstrated respect, friendliness, and willingness to help wherever needed
  • Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote a safe working environment
  • Maintained energy and enthusiasm in a fast-paced environment
  • Proved successful working within tight deadlines and a fast-paced atmosphere
  • Use critical thinking to break down problems, evaluate solutions, and make decisions

Food and Beverage Server & Food Delivery

Copper Kettle Restaurant
09.2020 - 09.2021
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Presented menus to patrons and answered questions about menu items, making recommendations upon request.
  • Ensured compliance with all health department regulations concerning food safety procedures.
  • Took orders accurately and efficiently for food and beverages.
  • Processed payments from customers using the POS system. Prepared bills and processed credit card payments at the end of each shift.
  • Professionally handled customer complaints while maintaining composure under pressure.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Checked with guests to get feedback on the food served, resolved issues, brought additional items, and refilled beverages.

Donor Care Associate & Med Service Representative

Canadian Blood Services
Regina, Canada
01.2019 - 09.2021
  • Worked varied hours, days, and weekends as business needs dictate
  • Managed customer relations and customer service through daily communication and interaction
  • Collected, arranged, and input information into a database system
  • Gathered, organized, and input information into a digital database
  • Generated reports detailing findings and recommendations

Operations Manager

Sadik Masih Medical Social Servant Society
07.2014 - 12.2017
  • Planning and budgeting for day-to-day operational effectiveness in conjunction with the relevant project managers (PMKVY, DOT clinic, Women’s Helpline, Homeless Shelter)
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines
  • Identified and resolved unauthorized, unsafe, or ineffective practices
  • Set, enforced and optimized internal policies to maintain responsiveness to demands
  • Devised processes to boost long-term business success and increase profit levels
  • Partnered with vendors and suppliers to effectively manage and budget
  • Reviewed shift reports to understand current numbers and trends
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles
  • Collaborated with process owners to refine procedures, devise best practices, and correct quality audit findings
  • Investigated and resolved departmental non-conformances
  • Management of petty cash, ensuring that all payments and accountabilities meet the required standards
  • Develop and implement the staff development program, and training schedule for new volunteers, develop appropriate tools and methods to build organizational and strong teams
  • Leading the project team and coordinating the project
  • Implementing the agreed action plan to the agreed standards and deadlines
  • Regular liaison with the executive team on all project-related matters
  • Ensuring the productive preparation and delivery of all project events and meetings and production of all necessary documentation
  • Documenting the best popular practices in the development of the community, preparing sets of necessary materials and submission of reports as per the situation, handling correspondence, drafting the reports and evaluations
  • Responsibility for guest management, overseeing the activities and maintenance of the guest house
  • Supervision and evaluation of service providers' performance
  • Inventory management for all facility assets
  • Motor vehicle scheduling and management, Supervision, and management of stores
  • Support the development of strategies and programs
  • Creating new sets of administrative procedures if required as per the precepts, and regulations of the Government bodies and ensuring potent information flow
  • Ongoing evaluation of project activity and reporting on project progress to the executive team
  • Submission of the results of the project, Participation in meetings for coordinators

Manager

SRL Diagnostics
, India
01.2013 - 07.2014
  • Managing professional, clerical, and administrative staff
  • Managing the recruitment, selection, appraisal, and development of staff
  • Overseeing the day-to-day management of the organization
  • Implementing new policies and directives
  • Liaising and negotiating with the senior executive team and with people in external organizations, gathering and analyzing data and using it to plan and manage both projects and systems
  • Working towards ensuring quality and value for money for clients
  • Extrapolating data for quality assurance and monitoring purposes
  • Setting budgets and maintaining finances within tight constraints
  • Planning and implementing strategic changes to improve service delivery
  • Attending meetings, writing reports, and delivering presentations to a variety of audiences
  • Governance and auditing: Sitting on committees and representing the views of departments and teams
  • Handling media communications
  • Manage information and financial data, analyze & measure performance, support ICT systems, and plan new provision and development
  • Accomplished multiple tasks within established timeframes
  • Onboard new employees with training and new hire documentation
  • Cross-trained existing employees to maximize team agility and performance
  • Maximized performance by monitoring daily activities and mentoring team members
  • Evaluated employees' strengths and assigned tasks based on experience and training
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge, and customer demands
  • Developed and maintained relationships with customers and suppliers through account development
  • Delivered feedback to decision-makers regarding employee performance and training needs
  • Applied customer feedback to develop process improvements and support long-term business needs
  • Conducted monthly inventories of raw materials and components on the work floor
  • Reviewed performance data to monitor and measure productivity, goal progress, and activity levels
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions, and shared goals

General Manager

Sant Bhagat Singh Ji Maharaj Charitable Hospital
, India
01.2012 - 01.2013
  • Managing the Blood bank operations, Professional, Clerical and Administrative staff
  • Overseeing the day-to-day management of the organization
  • Organizing camps, Keeping track of blood stock levels
  • Implementing new policies and directives
  • Setting budgets and maintaining finances within tight constraints
  • Attending meetings, writing reports, and delivering presentations to a variety of audiences
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations
  • Developed and maintained relationships with customers and suppliers through account development
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems
  • Organized budgets, oversaw P&Ls, and achieved margin targets consistently to stay on track with growth plans
  • Reduced costs, managed delivery schedules, and performed risk analysis to improve net renewability
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs
  • Developed effective business plans to align strategic decisions with long-term objectives
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance
  • Designed a modern employee recognition program that boosts productivity and improves morale

Operations Manager

SUNSHINE Diagnostics
, India
01.2007 - 01.2012
  • Managing professional, clerical, and administrative staff
  • Overseeing the day-to-day management of the organization, Setting budgets, and maintaining finances within tight constraints
  • Planning and implementing strategic changes to improve service delivery
  • Attending meetings, writing reports, and delivering presentations to a variety of audiences
  • Handling media communications
  • Identified and resolved unauthorized, unsafe, or ineffective practices
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service

Customer Service Advisor (Motor Claims Manager)

EXL Services, Under AVIVA Insurance
01.2006 - 01.2010
  • Gained experience in multiple areas, including RAC inquiries, third-party motor claims, and customer accounts.
  • Addressed customer inquiries related to RAC over the phone.
  • Performed the duties of a Motor Claims Manager, dealing with the entire claims process, from establishing liability to issuing payments for repairs and settling the claim.
  • Awarded as Settlement Champion.
  • Strong knowledge of motor products, liability case law, and the legal process.
  • Knowledge of third-party claims, including credit hire.
  • Managing stakeholders, both internally and externally.
  • Taking care of the policyholder accounts (dealing with authorized third-party agents and helping the customers with the account).

Education

MBA - Operations Management

NIMS University
Jaipur, Rajasthan, India
12.2017

B.SC - B.SC General

Bundelkhand University
Jhansi, Uttar Pradesh, India
08.2005

DMLT - Medical Lab Technology

Institute of Public Health & Hygiene
New Delhi, India
03.2003

Computer Programming and Application -

Mode Computer Academy(Regd.)
Faridabad, Haryana, India
07.1999

Skills

  • Self-motivated
  • Adaptable
  • Leadership
  • Management
  • Decision-making
  • Research
  • Data analysis
  • Critical thinking
  • Collaboration
  • Analytical Inquiry
  • Goal orientation
  • Interpersonal communication
  • Strategic Problem Analysis
  • Strategic planning
  • Strong work ethic
  • Organizational
  • Analytical
  • Excellent teamwork
  • Verbal and written communication
  • Cross-functional coordination
  • Quality control
  • Work planning and scheduling
  • Confidential Information Management
  • Resource management
  • Conflict resolution
  • Customer relations
  • Project assessments
  • Supply management
  • Attention to detail
  • Budgeting and finance

Certification

  • Certificate of Effective Communications skills | EXL Services, AVIVA 2006
  • Certificate of Recognition for Passing Fundamentals of UK General Insurance | EXL Services, AVIVA 2006
  • Certified in the Private Investigation and Security (COMMISSIONAIRES) | February 2021
  • Respect in Work Place - Saskatchewan Government | March 03, 2022
  • Emergency First AID, CPRC and AED - St. Mark James Training | June 11, 2022 - June 11, 2025 (21046)
  • Saskatchewan Safety Council - WHMIS 2015 | April 17, 2024

Affiliations

  • Youth Leader in Church for 10+ years.
  • Awarded as Settlement Champion for closing and settling maximum number of motor claims in one financial year.
  • Worked on Government of India Project - Pradhan Mantri Kaushal Vikas Yojana (PMKVY). Managed the project for NGO from 2014 - 2017.

Verified International Academic Qualifications

  • International Academic Qualification badge issued by credly - https://www.credly.com/badges/76f7c353-beaf-4064-91ca-90d984860475/public_url
  • Academic Qualification verified by WES - Ref. 6480007

Languages

English
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Limited

References

References available upon request.

Timeline

Administrative Assistant

Saskatchewan Government
07.2024 - Current

Income Assistance Worker

Ministry of Social Services
02.2022 - 02.2024

Mail Clerk

Employment Network Canada Inc
10.2021 - 12.2021

Food and Beverage Server & Food Delivery

Copper Kettle Restaurant
09.2020 - 09.2021

Donor Care Associate & Med Service Representative

Canadian Blood Services
01.2019 - 09.2021

Operations Manager

Sadik Masih Medical Social Servant Society
07.2014 - 12.2017

Manager

SRL Diagnostics
01.2013 - 07.2014

General Manager

Sant Bhagat Singh Ji Maharaj Charitable Hospital
01.2012 - 01.2013

Operations Manager

SUNSHINE Diagnostics
01.2007 - 01.2012

Customer Service Advisor (Motor Claims Manager)

EXL Services, Under AVIVA Insurance
01.2006 - 01.2010

MBA - Operations Management

NIMS University

B.SC - B.SC General

Bundelkhand University

DMLT - Medical Lab Technology

Institute of Public Health & Hygiene

Computer Programming and Application -

Mode Computer Academy(Regd.)

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