ENNY JOHN-UDOH
Moose Jaw,Canada
Summary
Seasoned and accomplished Banking Professional with 10+years of leading industry expertise and a stellar record of enhancing customer relations, maintaining accounts portfolio, and generating new business leads. Excelled within the commercial banking industry; having earned several commendations, and recognized as a change catalyst with a proven history of managing all facets of banking operations, including cash management, funds transfer, account reconciliations, and general teller transactions. Recognized throughout career for exceptional skills in promoting new product offerings, and making recommendations for improvement; achieved a 20% increase in targets through the implementation of expert customer service. Successful at managing large financial portfolios and dedicated to exceeding expectations to improve efficiencies and increase revenues.
Experienced with operational management, process optimization, and team leadership. Utilizes strategic planning and resource allocation to drive efficiency and growth. Track record of implementing successful initiatives and fostering collaborative work environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Head of Operations
United Bank for Africa
03.2020 - 09.2021
- Responsible for all customer service support (non-cash related) processing activities in the branch, including fund transfer and clearing.
- Ensured effective and timely service delivery to customers at all customer service units.
- Served as the lead point of contact for all customer account management matters; managed clients’ financial activities and responded to any questions or concerns they may have about their account maintenance.
- Increase customer satisfaction by resolving customer complaints and requests via phone calls and emails within a specific turn-around time.
- Ensure a system of functioning and effective customer feedback mechanism.
- Provided advice to customers about financial planning, investments, and other products or services offered by the bank and met with potential clients to determine their banking needs and recommend appropriate products or services.
- Recommended process improvements related to customer service support to ensure service efficiency and cost minimization.
- Ensured timely reconciliation, proof of accounts, and zero fraud tolerance (Error rates).
- Drove technology integration strategies, modernizing legacy systems and facilitating seamless data flow.
- Enhanced operational transparency with implementation of advanced reporting systems, providing real-time insights to stakeholders.
- Ensured compliance with industry regulations and company policies, mitigating potential risks.
- Coordinated with marketing and sales departments to align operational capabilities with strategic growth initiatives.
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
- Fostered culture of continuous improvement, encouraging innovation and employee engagement through targeted training programs.
- Reduced environmental impact by implementing sustainable practices and eco-friendly operations, gaining recognition in industry.
- Optimized customer service protocols, elevating customer satisfaction and loyalty through personalized service initiatives.
Administrative Officer
Total Development Foundation (TDF)
10.2007 - 12.2008
- Provided clerical, secretarial and general office support for staff; typed various correspondence and reports from rough drafts and compiled data; coordinated appointments, arranged meetings and supervised staff activities.
- Assembled reports, maintained and retrieved database information, completed forms and requisitions; also assisted with special events and provided information, including policies and procedures.
- Welcomed visitors, responded to inquiries, operated phones, and relayed messages; sorted and distributed emails, photocopies, and distributed various materials and fax documents.
Education
High School Diploma -
Saskatchewan Polytechnic
Moose Jaw, SK05-2025
Bachelor of Science - Computer Science
University of Ibadan
Ibadan, Oyo01.2006
Skills
- Banking protocols
- Internal banking systems
- Finance business practices
- Quality control
- Compliance
- Profitability
- Market expansion
- Business intelligence
- Goal-setting
- Communication
- Creative problem-solving
- Cross-functional team management
- Microsoft Office Tools
- Organizational skills
- Productivity management
Certification
Certificate in Computer Operations, Upper Compusoft Academic, Lagos Nigeria, 2001
Skills Highlight
- Experienced professional with an outstanding knowledge of banking protocols, internal banking systems, and the fundamentals of finance business practices; instrumental in creating an environment of quality control that results in compliance, profitability, and growth.
- Has a career-long history of success managing service-driven banking operations and market expansion across various financial institutions; blends a rich mix of business intelligence and goal-setting acumen to achieve objectives.
- An effective, polished and articulate communicator who quickly gains the trust of clients and key decision makers; known for recommending creative 'out-of-the-box' ideas that repeatedly earned management’s respect.
- Proven ability to manage cross-functional teams without losing focus on the required balance between task and target.
- Advanced user of Microsoft Office Tools (PowerPoint, Word, and Excel); exercise an exceptionally-quick learning curve to become swiftly proficient in new software intricacies.
- Highly developed organizational skills; accustomed to maintaining high productivity level with heavy workloads.
Languages
English
Timeline
Head of Operations
United Bank for Africa
03.2020 - 09.2021
Administrative Officer
Total Development Foundation (TDF)
10.2007 - 12.2008
High School Diploma -
Saskatchewan Polytechnic
Bachelor of Science - Computer Science
University of Ibadan
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