Summary
Overview
Work History
Education
Skills
Timeline
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Enkeleda Hyseni

Cambridge,Ontario

Summary

Solid history balancing team performance, customer service targets and business objectives.Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. History of thriving in team-oriented environments.

Overview

18
18
years of professional experience

Work History

Manager/Owner

Queens Family Restaurant
Cambridge
03.2012 - 04.2024
  • Developed and implemented strategies to increase customer satisfaction and loyalty
  • Coached, mentored and trained team members in order to achieve success and a wonderful customer experience
  • Resolved customer complaints and issues promptly, maintaining a positive brand image
  • Developed and implemented strategic plans to achieve company objectives.

International Language Teacher

Waterloo region district school board
Kitchener, Ontario
09.2006 - 03.2020
  • Explained complex topics in a simple manner that was easy for students to understand
  • Monitored student performance throughout the course and provided feedback on areas needing improvement
  • Developed and implemented lesson plans to teach language skills, including grammar, pronunciation and conversations
  • Assessed student progress through tests, quizzes and other formative assessments
  • Developed language extracurricular programs to promote learning outside of classroom.

Manager

Smart style
Cambridge
09.2007 - 04.2018
  • Administrated financial processes, including accounts payable/accounts receivable, managing accounting office and updating customer service files.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.

Education

Associate of Arts - Commerce

University of Vlora City

Skills

  • Business Administration
  • Marketing
  • Expense Tracking
  • Team Leadership
  • Business Development
  • Staff Management
  • Staff Training and Development

Timeline

Manager/Owner

Queens Family Restaurant
03.2012 - 04.2024

Manager

Smart style
09.2007 - 04.2018

International Language Teacher

Waterloo region district school board
09.2006 - 03.2020

Associate of Arts - Commerce

University of Vlora City

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Enkeleda Hyseni