ENITAN COMFORT IKHUORIAH
Edmonton,Canada
Summary
Payroll and HR professional with 5+ years of progressive experience in payroll administration, HR operations, and employee case management across government, non-profit, and financial institutions. Skilled in supervising staff, prioritizing workloads, and ensuring accurate, compliant payroll services. Experienced in interpreting legislation, resolving complex pay inquiries, and maintaining detailed records, and recognized for integrity, initiative, and strong communication. Currently pursuing the Payroll Compliance Practitioner (PCP) designation.
Overview
16
16
years of professional experience
Work History
Appeals Officer
Canada Revenue Agency (CRA)
05.2023 - 06.2025
- Reviewed and adjudicated complex appeals files, ensuring compliance with legislation and policies.
- Managed multiple case files under strict deadlines, prioritizing work to meet service standards.
- Provided informal guidance to colleagues based on subject matter expertise.
- Produced clear, well-reasoned written decisions and correspondence, upholding fairness and transparency for internal and external stakeholders.
Human Resources Officer
YWCA Regina
07.2020 - 04.2023
- Led payroll operations and HR coordination across two departments in a 24/7 service environment, supporting over 70 employees.
- Managed biweekly payroll approvals using ADP HRIS, ensuring timely and accurate payments for both hourly and salaried staff.
- Verified hours worked, processed leave entries and terminations in HUMI, and reduced payroll errors by 20% through meticulous data validation.
- Handled onboarding documentation, including banking details, to ensure seamless payroll setup for new hires.
- Served as primary contact for payroll-related inquiries, resolving discrepancies with discretion and professionalism.
- Coordinated hiring process: posted vacancies, screened candidates, conducted reference checks, and facilitated orientation and training.
- Developed and maintained staffing rosters to ensure full shift coverage across departments.
- Collaborated with managers on return-to-work plans, accommodations, and performance appraisals.
- Liaised with external agencies such as Service Canada and Workers’ Compensation to support employee needs and compliance.
- Prepared ministry reports and payroll documentation for government funding requirements.
- Promoted workplace well-being and safety as an active member of the Occupational Health and Safety (OHS) Committee.
Financial Services Representative
Zenith Bank PLC
07.2012 - 01.2020
- Assessed client financial needs and provided tailored banking solutions.
- Maintained regulatory compliance in transaction documentation and data handling.
- Supported branch staff development and assisted with new hire training.
Payroll Administrator
Mabseed Nigeria Ltd
11.2009 - 06.2012
- Oversaw payroll processing for 50 employees, ensuring timely, accurate payments.
- Verified payroll data for compliance with policies, benefits, and government deductions.
- Responded to employee pay inquiries with professionalism and discretion.
- Enhanced payroll record-keeping systems, improving efficiency and accuracy.
Education
Human Resources Certificate -
Sheridan College
ONPayroll Compliance Practitioner (PCP) - undefined
National Payroll Institute
Diploma - Accounting
NAIT
Edmonton, AB11.2025
Master's - Industrial & Labour Relations
University of Lagos
01.2012
Bachelor - Sociology
University of Lagos
01.2008
Skills
- Payroll Administration (ADP, internal systems)
- Pay Compliance & Legislative Interpretation
- Supervision & Staff Support
- Records Management & Reporting
- Task Prioritization & Problem Solving
- Client Service & Confidential Inquiry Resolution
- Employee Relations
- MS Office Suite (Excel, Word, Outlook, and PowerPoint)
- Payroll Processing Expertise: 5 years processing payroll, maintaining HRIS (ADP), and resolving payroll inquiries
- Legislative Compliance: Applied federal/provincial legislation on taxation, deductions, and employment standards
- Task Prioritization: Managed concurrent payroll deadlines and appeals caseloads under tight timelines
- Client Service: Provided timely, accurate responses to employee and client inquiries regarding pay and benefits
- Records Management: Compiled and maintained payroll and HR records for audits and compliance reporting
- Written Communication: Authored ministry reports and appeal decisions
- Oral Communication: Provided policy guidance and resolved inquiries
- Supervision: Led onboarding and training of new hires at YWCA, improving retention and integration
- Accuracy Verification: Ensured completeness of payroll data and documentation, reducing discrepancies
Accomplishments
- Received “Excellence in HR Performance” award (2011) for outstanding contributions to HR operations.
- Streamlined recruitment and onboarding processes, improving employee retention by 20%.
ADDITIONAL QUALIFICATIONS
- Proficient in HRIS systems (ADP, HUMI) and Microsoft Office Suite.
- Skilled in handling sensitive information and ensuring legislative compliance.
COMMUNITY & PERSONAL INTERESTS
Wellness activities, swimming, and personal development
Languages
English
Full Professional
Timeline
Appeals Officer
Canada Revenue Agency (CRA)
05.2023 - 06.2025
Human Resources Officer
YWCA Regina
07.2020 - 04.2023
Financial Services Representative
Zenith Bank PLC
07.2012 - 01.2020
Payroll Administrator
Mabseed Nigeria Ltd
11.2009 - 06.2012
Payroll Compliance Practitioner (PCP) - undefined
National Payroll Institute
Diploma - Accounting
NAIT
Master's - Industrial & Labour Relations
University of Lagos
Bachelor - Sociology
University of Lagos
Human Resources Certificate -
Sheridan College