Enissa Ciper
Ottawa,ON
Summary
Friendly student available for evening, weekend and holiday shifts.
Considered hardworking, and punctual with remarkable customer service and workplace focus.
Organized and dependable candidate and successful at multitasking with a positive attitude.
Overview
3
3
years of professional experience
Work History
Team Member
Kettleman ’ s Bagel
04.2022 - 06.2022
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Performed cash, card and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered questions about store policies and addressed customer concerns.
- Learned duties for various positions and provided backup at key times.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Used POS system to enter orders, process payments and issue receipts.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to team success by completing jobs quickly and accurately.
Coop - Receptionist/Cashier
Taylor & Colt / Rideau Centre
07.2019 - 08.2019
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Responded to inquiries from callers seeking information.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Maintained cash drawer per shift.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
Coop - Cleaning/Answering Assistant
Supreme Hair Design
04.2019 - 06.2019
- Boosted customer loyalty by placing follow-up calls to customers who reported issues.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Used time management and efficient cleaning methods to meet deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Associate of Arts - Graphic Design
Algonquin College
Ottawa, ON06.2024
High School Diploma -
Canterbury High School
Ottawa, ON07.2020
Skills
- Customer Relationship
- Cash Handling
- Teamwork
- Multitasking Abilities
- Adaptivity
- Strong Attention to Detail
- Positive Attitude
- Complaint Resolution
- Organization and Time Management
- Problem-Solving
- Staff education and training
Accomplishments
- Class representative at Algonquin College
- Collaborated with team of many people and had meetings with program coordinator and professors in the development of helping students learn and enjoy school better
Timeline
Team Member
Kettleman ’ s Bagel
04.2022 - 06.2022
Coop - Receptionist/Cashier
Taylor & Colt / Rideau Centre
07.2019 - 08.2019
Coop - Cleaning/Answering Assistant
Supreme Hair Design
04.2019 - 06.2019
Associate of Arts - Graphic Design
Algonquin College
High School Diploma -
Canterbury High School
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