Enis Peregba
London,ON
Summary
Highly motivated and detail-oriented professional with strong verbal communication skills, the ability to work independently, and a proven track record of maintaining confidentiality and discretion. Skilled in adapting to changing priorities, building rapport with diverse individuals, and delivering exceptional customer service. Demonstrated success in executing work assignments, following formal business practices, and working collaboratively within a team environment. proficiency in Microsoft Office, with the ability to manage departmental data, correspondence, and documentation. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CASHIER
Robert and Tracy’s, No Frills
02.2024 - Current
- Provides exceptional customer service, addressing inquiries, and resolving issues efficiently leading to increased customer satisfaction and loyalty
- Assists with inventory management, including stocking shelves and maintaining product displays increasing product visibility and reducing 20% stock out
- Collaborates with team members to maintain a clean and organized store environment enhancing the overall shopping experience for customers
Customer Service Representative
LCBO
04.2023 - 08.2023
- Independently managed tasks with a high degree of efficiency, leading to improved team productivity and a seamless workflow in achieving department goals
- Ensured strict adherence to company policies, which safeguarded confidential customer information, contributing to increased customer trust and compliance with privacy regulations
- Applied active listening skills, resulting in consistently meeting and exceeding customer expectations while maintaining a professional and welcoming environment
Manager
Clique Court Hotels and Suites Nigeria
02.2019 - 10.2022
- Oversaw daily operations, consistently maintaining a 87% guest satisfaction rate by ensuring smooth and efficient functioning of the hotel while upholding high service standards
- Managed a team of employees, optimizing scheduling, delivering targeted training, and conducting performance evaluations, which led to a 25% improvement in staff efficiency and a 15% reduction in employee turnover
Education
Post graduate certificate - Business Management
Fanshawe College
London, ON08.2024
Skills
- Ability to take initiative
- Work collaboratively in a team environment
- Excellent verbal communication skills
- Excellent written communication skills
- Quickly adapts to changing priorities
- Strong capacity for learning new technologies
- Ability to learn job-related duties
- critical thinking
- problem solving
- analytical
Certification
- Principle of management (Udemy)
- Project management (Acquire Centre)
- Administrative professional foundations (LinkedIn learning)
Timeline
CASHIER
Robert and Tracy’s, No Frills
02.2024 - Current
Customer Service Representative
LCBO
04.2023 - 08.2023
Manager
Clique Court Hotels and Suites Nigeria
02.2019 - 10.2022
Post graduate certificate - Business Management
Fanshawe College
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