Enir Andre
San Diego
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Reservations Agent
Shutters on The Beach Hotel
06.2007 - 01.2012
- Answered in-bound reservations request calls
- Processed travel agent commission payments
- Printed Daily reservations report
- Assisted with groups bookings
- Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
- Utilized advanced reservation software systems effectively to manage bookings, track availability, and update guest records accurately.
- Provided outstanding customer service by addressing client inquiries and resolving issues professionally and courteously.
- Assisted in increasing hotel occupancy rates through proactive upselling of rooms, packages, and additional services.
- Worked closely with front desk to achieve full occupancy of property.
- Maintained awareness of types of rooms available in different resort locations.
Supervisory Sales Associate
NEXCOM
10.2015 - 09.2024
- Department Sales
- Answering incoming call
- Accepted credit card payments
- Assisted customers with product ordering
- Help with coverage in other departments
- Printed daily reports
- Open/Close store daily
- Balance safe when closing
- Stock products on delivery day
- Conducted weekly staff meetings to review performance metrics, discuss ongoing initiatives, and address any issues or concerns.
- Managed inventory levels efficiently, ensuring optimal product availability for customers while minimizing costs.
- Resolved customer complaints professionally, maintaining a high level of satisfaction and protecting the company''s reputation.
- Maintained a clean, organized store layout, allowing customers to easily locate desired items without assistance.
- Developed strong rapport with customers, leading to increased repeat business and enhanced brand loyalty.
- Trained new employees in sales strategies, resulting in improved store performance and employee confidence.
- Collaborated with team members to achieve store sales goals consistently and maintain a positive working environment.
Education
High School Diploma -
Crenshaw High School
Los Angeles, CA05-2001
Culinary Arts
Le Cordon Bleu Los Angeles
Skills
- Management
- Problem solving
- Communication
- Leadership
- Spanish Speaker
- Customer Service
- MS word, Excel
- Office equipment knowledge
- Hospitality knowledge
- Upselling strategies
- Issue resolution
- Schedule maintenance
- Telephone reservations
- Upselling proficiency
- Call control
- Sales
- Customer service
Timeline
Supervisory Sales Associate
NEXCOM
10.2015 - 09.2024
Reservations Agent
Shutters on The Beach Hotel
06.2007 - 01.2012
Culinary Arts
Le Cordon Bleu Los Angeles
High School Diploma -
Crenshaw High School
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