Enir Andre
San Diego
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Reservations Agent
Shutters on The Beach Hotel
Santa Monica, CA
06.2007 - 01.2012
- Answered in-bound reservations request calls
- Processed travel agent commission payments
- Printed Daily reservations report
- Assisted with groups bookings
- Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
- Utilized advanced reservation software systems effectively to manage bookings, track availability, and update guest records accurately.
- Provided outstanding customer service by addressing client inquiries and resolving issues professionally and courteously.
- Assisted in increasing hotel occupancy rates through proactive upselling of rooms, packages, and additional services.
- Worked closely with front desk to achieve full occupancy of property.
- Maintained awareness of types of rooms available in different resort locations.
Supervisory Sales Associate
NEXCOM
San Diego, CA
10.2015 - 09.2024
- Department Sales
- Answering incoming call
- Accepted credit card payments
- Assisted customers with product ordering
- Help with coverage in other departments
- Printed daily reports
- Open/Close store daily
- Balance safe when closing
- Stock products on delivery day
- Conducted weekly staff meetings to review performance metrics, discuss ongoing initiatives, and address any issues or concerns.
- Managed inventory levels efficiently, ensuring optimal product availability for customers while minimizing costs.
- Resolved customer complaints professionally, maintaining a high level of satisfaction and protecting the company''s reputation.
- Maintained a clean, organized store layout, allowing customers to easily locate desired items without assistance.
- Developed strong rapport with customers, leading to increased repeat business and enhanced brand loyalty.
- Trained new employees in sales strategies, resulting in improved store performance and employee confidence.
- Collaborated with team members to achieve store sales goals consistently and maintain a positive working environment.
Education
High School Diploma -
Crenshaw High School
Los Angeles, CA05-2001
Culinary Arts
Le Cordon Bleu Los Angeles
Skills
- Management
- Problem solving
- Communication
- Leadership
- Spanish Speaker
- Customer Service
- MS word, Excel
- Office equipment knowledge
- Hospitality knowledge
- Upselling strategies
- Issue resolution
- Schedule maintenance
- Telephone reservations
- Upselling proficiency
- Call control
- Sales
- Customer service
Timeline
Supervisory Sales Associate
NEXCOM
10.2015 - 09.2024
Reservations Agent
Shutters on The Beach Hotel
06.2007 - 01.2012
Culinary Arts
Le Cordon Bleu Los Angeles
High School Diploma -
Crenshaw High School