Summary
Overview
Work History
Education
Skills
Timeline
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Eniola Rosemary Oluwasanmi

Eniola Rosemary Oluwasanmi

Winnipeg,MB

Summary

Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 10 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.

Overview

13
13
years of professional experience

Work History

Administrative Assistant

Navex Global Services
06.2016 - 07.2023
  • Executed record filing system to improve document organization and management.
  • Created and maintained databases to track and record customer data
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Executed record filing system to improve document organization and management.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
  • Developed strategies to streamline and improve office procedures.
  • Managed department budgets and generated financial reports for management review.
  • Managed filing system, entered data and completed other clerical tasks.

Executive Assistant

DSD LOGISTICS
06.2012 - 05.2016
  • Handled confidential and sensitive information with discretion and tact.
  • Organized and coordinated conferences and monthly meetings.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Answered high volume of phone calls and email inquiries.
  • Facilitated training and onboarding for incoming office staff.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Updated and maintained confidential databases and records.

Customer Service Representative

First Monument Bank
01.2010 - 04.2012
  • Handled customer inquiries and suggestions courteously and professionally
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Answered constant flow of customer calls with minimal wait times
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Updated account information to maintain customer records
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Responded to customer requests for products, services, and company information
  • Participated in team meetings and training sessions to stay informed about product updates and changes
  • Processed customer service orders promptly to increase customer satisfaction
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management
  • Investigated and resolved customer inquiries and complaints quickly
  • Delivered prompt service to prioritize customer needs
  • Responded proactively and positively to rapid change
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
  • Trained new personnel regarding company operations, policies and services
  • Sought ways to improve processes and services provided
  • Promptly responded to inquiries and requests from prospective customers
  • Managed timely and effective replacement of damaged or missing products
  • Developed and updated databases to handle customer data
  • Cross-trained and provided backup support for organizational leadership
  • Trained staff on operating procedures and company services.

Education

MBA - Business Administration

University of Manitoba
Winnipeg, MB
08.2025

Bachelor of Science - Business Administration

Ekiti State University
Nigeria
05.2009

High School Diploma -

Renics College
Nigeria
07.2005

Skills

  • Mail Management
  • Advanced MS Office Suite Knowledge
  • Excel Spreadsheets
  • Customer Service
  • Records Management Systems
  • Meeting Minutes
  • Microsoft Windows

Timeline

Administrative Assistant

Navex Global Services
06.2016 - 07.2023

Executive Assistant

DSD LOGISTICS
06.2012 - 05.2016

Customer Service Representative

First Monument Bank
01.2010 - 04.2012

MBA - Business Administration

University of Manitoba

Bachelor of Science - Business Administration

Ekiti State University

High School Diploma -

Renics College

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Eniola Rosemary Oluwasanmi