Dynamic professional with a proven track record at The Link Youth and Family Support, adept in behavioral guidance and streamlining operations to enhance family stability and organizational efficiency. Skilled in building interpersonal relationships and child development expertise, I have significantly improved children's school attendance and family reunification rates.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Family Support Worker
The Link Youth and Family Support
11.2023 - Current
Enhanced family stability by providing comprehensive support and resources tailored to individual needs.
Connected families with community resources such as housing assistance, financial aid programs, and educational opportunities.
Maintained accurate case documentation, ensuring timely reporting to supervisors and compliance with agency requirements.
Conducted thorough assessments of family dynamics and needs, developing detailed case plans to address challenges effectively.
Monitored progress of families under my supervision, adjusting interventions as needed to achieve desired outcomes.
Planned, promoted and managed parent workshops on assisting children in attaining academic success.
Facilitated successful reunification of families by diligently working towards resolution of underlying challenges.
Improved children''s school attendance rates by collaborating directly with educators on targeted interventions.
Documented data and completed accurate updates to case records.
Facilitated groups to address specific needs such as grief and loss, anger management and social skills.
Developed and implemented strategies to reduce and prevent family conflict.
Administrative Manager
NAVEX Global
05.2016 - 06.2023
Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
Supervised staff and delegated tasks to maintain positive, productive administrative operations.
Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
Updated reports, managed accounts, and generated reports for company database.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Trained employees in company and regulatory compliance requirements to promote conformance.
Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
Interviewed, recruited and onboarded new staff for high-performing administration teams.
Coordinated customer, vendor and stakeholder relations for smooth communication flows.
Enhanced team productivity by providing ongoing professional development opportunities and regular performance feedback.
Fostered strong relationships with external vendors/partners in order to negotiate favourable contract terms that benefits from both parties.
Assisted in the development of strategic plans to achieve company objectives while maintaining a focus on excellent customer service delivery.
Maximized organizational effectiveness by conducting regular audits of company policies and procedures, recommending necessary improvements as needed.
Administrative Assistant
Dsd Logistics
06.2010 - 02.2016
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Facilitated collaboration within team by organizing regular meetings and tracking project progress.
Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
Monitored office supplies inventory, ensuring availability of essential items without overstocking.
Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
Assisted coworkers and staff members with special tasks on daily basis.
Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Liaised between clients and vendors and maintained effective lines of communication.
Performed research to collect and record industry data.
Education
Bachelor of Science - Business Administration
Ekiti State University
Ekiti
MBA - Business Administration And Management
University of Manitoba
Winnipeg, MB
08-2025
Skills
Behavioral Guidance
Maintaining Professional Boundaries
Self-Assessment Skills
Assessing Child Welfare Issues
Building Interpersonal Relationships
Child Development Expertise
Accomplishments
Supervised team of 15 staff members.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Resolved product issue through consumer testing.
Languages
English
Full Professional
Certification
CPR/AED Certification
First Aid Certification
Timeline
Family Support Worker
The Link Youth and Family Support
11.2023 - Current
Administrative Manager
NAVEX Global
05.2016 - 06.2023
Administrative Assistant
Dsd Logistics
06.2010 - 02.2016
CPR/AED Certification
First Aid Certification
Bachelor of Science - Business Administration
Ekiti State University
MBA - Business Administration And Management
University of Manitoba
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