Eniola Bolatito Fatokun
Brampton,ON
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
6
6
years of professional experience
Work History
Customer Service Cashier
Black Bell
03.2021 - 06.2023
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Utilized POS system to handle customer cash and credit card transactions.
- Performed cash, card and check transactions to complete customer purchases.
- Counted money in drawers at beginning and end of each shift.
Babysitter
Molabat Home Maker
10.2019 - 02.2021
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Communicated with parents regarding children's progress and development, raising any issues.
- Assisted children with homework assignments and special projects across different subjects.
- Planned fun outings and educational activities to keep children entertained.
- Worked with parents to develop and implement discipline programs to promote positive behavior.
- Monitored children's play activities to verify safety.
Housekeeper
Penisula Hotel
04.2018 - 09.2019
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Verified cleanliness and organization of storage areas and carts.
- Worked on cleaning team to service hotels, offices, and other commercial buildings.
- Sorted, laundered and put away various laundry items.
- Washed and put away kitchen dishes, utensils and glassware.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
Warehouse Worker
PlayStation
08.2023 - Current
- Checked packages and merchandise for damage and notified vendors.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Helped train new employees in safe practices and warehouse procedures.
Education
Art History
Zion International School
Ibadan Nigeria 09.2014
Skills
- Guest Services
- Drawer Management
- Customer Complaint Resolution
- Cash Handling
- POS System Operation
- Customer Satisfaction
- Ticket Sales
- Order Taking
- Security Monitoring
- Product Scanning
- Customer Transactions
- Price Verification
- Cleaning and Sanitizing
- Customer Service
Languages
Yoruba
Elementary
Timeline
Warehouse Worker
PlayStation
08.2023 - Current
Customer Service Cashier
Black Bell
03.2021 - 06.2023
Babysitter
Molabat Home Maker
10.2019 - 02.2021
Housekeeper
Penisula Hotel
04.2018 - 09.2019
Art History
Zion International School
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