Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Eniola Olatubosun

Halifax,NS

Summary

Dedicated Business analyst professional with 3 years experience and a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Efficient in SQL, Power BI, R, SPSS, and MS Office. Possess strong analytical abilities, modelling and forecasting skills. PGD: Business Analytics

Overview

7
7
years of professional experience
1
1
Certification

Work History

Technical Support Analyst

Foundever
Dartmouth, Nova Scotia
12.2022 - Current
  • Provided first-line technical support, effectively troubleshooting, and resolving a wide range of user issues to ensure timely and accurate resolution
  • Managed the processing of incoming tickets (including phone calls, emails, and in-person requests) related to hardware, software, network, and application issues
  • Utilized Microsoft 365 platforms to provision and manage user accounts, permissions, and access
  • Collaborated with internal departments to identify and address their IT needs, contributing to the development and implementation of effective IT strategies
  • Maintained a comprehensive and accurate IT asset database, ensuring proper tracking of hardware and software inventory.

Business Analyst

Sabiroad Logistics
Lagos, NG
10.2019 - 08.2022
  • Utilized Python, SQL, and data mining algorithms to identify and classify patterns in data
  • Created interactive dashboards and reports using Power BI, leading to a 15% improvement in data-driven decision-making
  • Collaborated with cross-functional teams to identify bottlenecks in delivery time and recommended changes that reduced processing time by 20%
  • Generated monthly reports with key performance indicators (KPIs) used by senior management to make data-driven decisions, resulting in a 10% increase in profitability
  • Collaborated with cross-functional teams to gather data from IT systems, including SAP, Qlickview, SalesForce, AGGQC, Appsheet, and PowerBI.

Field Technician

Altaviz Support Limited
Lagos, NG
09.2017 - 09.2019
  • Successfully carried out network reachability tests and optimized RF networks by adjusting system properties with yielded 95% output
  • Provided advanced troubleshooting and configuration of lock system on the ATM to prevent theft and other security risks
  • Managed the installation of fingerprint software and full verification of transactions carried out via the fingerprint driver with enhanced transactions
  • Carried out a series of calculations and assigning of static IP addresses to telecommunication equipment.

Education

PGD: Business Analytics -

Cape Breton University
Sydney, NS
04-2024

Bachelor of Science - Electrical And Electronics Engineering

University of Lagos
Lagos, NG
10-2021

Skills

Programming Language: Python, R, Java‑Script, SQL, Dart, HTML, CSS/SCSS

Technologies & Frameworks: Spring Boot, Nodejs, Tableau, Power BI

MS Office apps: Word, Outlook, Excel, and PowerPoint

Documentation: Overleaf, Latex, Google Docs, drawio, UML

Cloud technologies: AWS GCP Azure

Version Control, IDE & Tools: Git/GitHub, Gitlab ; Visual Studio Code, IntelliJ, Postman

Collaboration Tools: JIRA, Confluence

Websites

Certification

IIBA - Member. 2023

Introduction to Machine Learning by AI Business School. 2020

IBM certified specialist - New workload. 2019

Cybersecurity course by Fourthwall Technologies via udemy 2018

Timeline

Technical Support Analyst

Foundever
12.2022 - Current

Business Analyst

Sabiroad Logistics
10.2019 - 08.2022

Field Technician

Altaviz Support Limited
09.2017 - 09.2019

PGD: Business Analytics -

Cape Breton University

Bachelor of Science - Electrical And Electronics Engineering

University of Lagos

Similar Profiles

CREATE PROFILE
Eniola Olatubosun