Eniola Matthew
Kitchener,ON
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with high degree of accuracy. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skill for providing superior customer service Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Control Centre Operator
Allied Universal Security Services
Mississauga, ON
01.2024 - Current
- Dispatched Personnel and escalated based on event type
- Performed intake, triage and escalation functions for all incidents reported to the center
- Dealt with issues and incidents that are potentially sensitive or may put persons at risk
- Applied the appropriate Professionalism, Maturity and tact to manage the incident.
- Performed data entry in a timely, accurate and inclusive manner
- Followed procedures, work instructions and other directions from the supervisor, Allied universal Management, and the client
- Collected information and data, creates and provides reports, maintains effective communications with a wide variety of stakeholders
Customer Service Representative
Oyingbo Market
Newark , New Jersey
07.2020 - 12.2022
- Handled 40+ customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Answered constant flow of customer calls with minimal wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Crew Member
McDonald’s
Minot, North Dakota
12.2018 - 12.2019
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Provided excellent customer service by greeting customers and meeting quality expectations
Control Center Operator
Lagos State Emergency Management Agency
Lagos, QC
02.2017 - 11.2018
- Participated in cross-functional projects that expanded the capabilities of the control center, driving innovation and operational excellence.
- Maintained high levels of security and reliability with routine system checks and updates.
- Implemented preventative maintenance measures to minimize equipment downtime and maximize operational efficiency.
- Enhanced control center efficiency by implementing and optimizing automated monitoring systems.
- Identified potential risks and vulnerabilities through thorough analysis of control center operations.
- Conducted thorough investigations into incidents or breaches, identifying root causes and implementing solutions to prevent recurrence.
Education
Diploma - Customer Care and Telephone Etiquette
Alison.com
Windsor, ON 01.2023 - 02.2023
High School Diploma -
Queens College
Lagos, Nigeria 06.2010 - 06.2016
Skills
Incident Reporting
Teamwork and Collaboration
Problem-Solving
Time Management
Multitasking
Excellent Communication
Decision-Making
Adaptability and Flexibility
Critical Thinking
Organizational Skills
Attention to Detail
Analytical Skills
Relationship Building
Interpersonal Skills
Professionalism
Reliability
Relevantworkexperience
Control Center Operator, Lagos State Emergency Management Agency, 02/2017, 11/2018, Lagos, Nigeria
Certification
Certified (Digital Marketer), [Google Digital Marketing and E-commerce]
Timeline
Control Centre Operator
Allied Universal Security Services
01.2024 - Current
Certified (Digital Marketer), [Google Digital Marketing and E-commerce]
01-2024
Diploma - Customer Care and Telephone Etiquette
Alison.com
01.2023 - 02.2023
Customer Service Representative
Oyingbo Market
07.2020 - 12.2022
Crew Member
McDonald’s
12.2018 - 12.2019
Control Center Operator
Lagos State Emergency Management Agency
02.2017 - 11.2018
High School Diploma -
Queens College
06.2010 - 06.2016
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