ENIOLA MATTHEW
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
4 Corners Marketing
03.2023 - 12.2023
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product knowledge to customers and discussed technical details to overcome objections and lock in sales.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Delivered superior customer service to retain existing customers and attract future customers.
- Increased revenue with strategic upselling of products and services to existing customers.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contributed to team objectives in fast-paced environment.
Customer Service Representative
Oyingbo Market
01.2020 - 12.2022
- Handled 40+ customer inquiries and suggestions courteously and professionally weekly.
- Answered 10+ customers calls efficiently in fast-paced environment
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times
- Received excellent customer review feedbacks
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
- Followed up with customers about resolved issues to maintain high standards of customer service
- Exhibited high energy and professionalism when dealing with clients and staff
- Responded proactively and positively to rapid change
Crew Member
McDonalds
10.2018 - 12.2019
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Trained new team members on procedures, customer service, and sales techniques.
- Prepared products following restaurant, health, and safety standards and procedures.
- Operated cash register to ring up final bill and process various forms of payment.
Education
High School Diploma -
Queens College
Lagos, Nigeria07.2016
Skills
- Inbound Customer Calls
- Client Rapport-Building
- Customer Relations
- Microsoft Excel
- Order Fulfillment
- Good Listening Skills
- Calm and Professional Under Pressure
- Microsoft Office
- Administrative and Office Support
- Customer Satisfaction
- Problem-Solving Ability
- Critical Thinking
- Customer Relationship Management
- Interpersonal Skills
- Decision Making
- Time Management
Additional Information
- Coursera Digital Marketing Certification: Completion in-view November 2023
Timeline
Customer Service Representative
4 Corners Marketing
03.2023 - 12.2023
Customer Service Representative
Oyingbo Market
01.2020 - 12.2022
Crew Member
McDonalds
10.2018 - 12.2019
High School Diploma -
Queens College
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