Eniola Alabi
Winnipeg
Summary
Experienced IT Support Specialist & Service Desk Technician with a Bachelor’s in Economics and a strong background in hardware troubleshooting, software support, and networking. Skilled in Windows Server administration, Office 365 support, VPN setup, and network troubleshooting. Currently pursuing CompTIA A+ certification to enhance expertise in system administration, cybersecurity, and cloud-based environments like Azure and AWS. Passionate about providing technical support, optimizing IT processes, and delivering excellent customer experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Mobile Technician
Mobile Klinik
04.2022 - Current
- Diagnosed and repaired smartphones, tablets, and computers, improving service efficiency and customer satisfaction
- Provided technical support and troubleshooting for software and hardware issues, including system restoration and remote access troubleshooting
- Optimized inventory tracking, ensuring faster repair turnaround and fewer part shortages
- Hands-on experience with operating system installations, Windows troubleshooting, and basic network configurations
Customer Account Specialist
Wow Mobile Boutique, Match Marketing
07.2019 - 03.2022
- Provided IT-related sales consulting, helping customers choose the right technology solutions
- Assisted customers with basic troubleshooting for mobile devices, laptops, and networking issues
- Managed customer accounts and guided users through software setups, increasing customer satisfaction
Education
Bachelor of Arts - Economics
University of Manitoba
Winnipeg, MB06.2023
Skills
- IT Support
- Troubleshooting
- Windows Server
- Office 365 administration
- Cloud computing
- Backup failure troubleshooting
- Power BI
- SQL
- Dashboard creation
- KPI analysis
- Sales strategies
- Customer retention
- Relationship building
- Communication
- Collaboration
- Stakeholder management
- Technical support
- Project coordination
Certification
- Microsoft Certified: Power BI Data Analyst Associate, Ongoing
- CompTIA A+, In Progress, [Insert Date]
Timeline
Mobile Technician
Mobile Klinik
04.2022 - Current
Customer Account Specialist
Wow Mobile Boutique, Match Marketing
07.2019 - 03.2022
- Microsoft Certified: Power BI Data Analyst Associate, Ongoing
- CompTIA A+, In Progress, [Insert Date]
Bachelor of Arts - Economics
University of Manitoba
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