Summary
Overview
Work History
Education
Skills
Skillsqualities
Languages
Timeline
Generic

Eniola Akintola

Summary

Retail Assistant Manager with about 2 years of relevant leadership experience and genuine passion for customer service and developing relationships. Demonstrated background delegating tasks and delivering performance feedback and guidance with positive and empowering approach. Executes with consistent delivery and re-prioritizes in fast-paced, ever-changing environment leveraging strong problem-solving skills and positive attitude under pressure.

Overview

5
5
years of professional experience

Work History

Remote Executive Assistant

Ahrelia Africa Limited
02.2023 - Current
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Answered high volume of phone calls and email inquiries.
  • Organized and coordinated conferences and monthly meetings.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Took notes and dictation at meetings.
  • Updated and maintained confidential databases and records.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Created and managed office systems to efficiently deal with documentation.

Assistant Store Manager (Part-time)

Tru-idea Enterprises
02.2023 - Current
  • Support clients in participating in programs as well as setting and working towards goals including life skills, harm reduction, health, and connection to community
  • Recognize, analyze, and respond to potential emergency situations including overdose, mental health crisis, and conflict
  • Provide emotional support and feedback to clients
  • Performed light housekeeping responsibilities, including cleaning, laundry, and meal preparation
  • Managed timely intake of medicines and supplements as suggested by a physician
  • Prepared and submitted accurate and complete patient progress notes to the patient's family and care team
  • Delivered friendly and professional companionship, including social activities inside and outside of the home
  • Protected the home care agency by adhering to professional standards, home care policies and procedures, federal, state, and local requirements.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.

Billing Executive

EVERCARE HOSPITAL
01.2022 - 01.2023
  • Generate and submit invoices based upon established accounts receivable schedules and terms
  • Work effectively with medical payers such as AXA Mansard, Lead way, International Insurances to obtain timely and accurate payment
  • Work with multiple departments to check proper billing information
  • Prepare internal and external regulatory financial reports and income statement
  • Assist with billing inquiries and provide timely responses to enhance customers satisfaction
  • Prepare and submit monthly billing report to management for financial review.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Worked with multiple departments to check proper billing information.

Executive Assistant

May-techplus Contracting Limited
01.2020 - 01.2022
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Organized and coordinated conferences and monthly meetings.
  • Answered high volume of phone calls and email inquiries.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Updated and maintained confidential databases and records.
  • Handled confidential and sensitive information with discretion and tact.
  • Took notes and dictation at meetings.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Created and managed office systems to efficiently deal with documentation.

Education

Bachelor of Arts - English Language

Bowen University
Osun State, Nigeria
06.2019

Skills

  • Successfully Completed Nursing Assistant/Care assistance training, care giving and old age training, , Positive Practice and Restrictive Procedures, Medication Administration and Nonviolent Crisis intervention training
  • Empower people with development disabilities to make decisions and choices
  • Able to teach independent life skills eg Washing, self-feeding, dressing e t c
  • Take initiative to increase the quality of life for individuals with disabilities by listening and following their goals!
  • Displayed high level of experience, passion, empathy, and dedication in helping and caring for people with psycho, social, physical, educational, emotional, environment problem and elderly in communities and social settings
  • Relieving Client anxiety and acting out through emotion triggers identification and problem solving
  • Possess exceptional ability to build productive relationships, as well as excellent communication skills and emotional intelligence
  • Expense Reporting
  • Travel administration
  • Document handling
  • Office Management
  • Invoice Processing
  • Presentation Development
  • Customer Service
  • Meeting planning
  • Meticulous attention to detail
  • Travel Arrangements
  • Excel spreadsheets
  • Filing and data archiving
  • Interpersonal Communication
  • Phone Etiquette
  • Report Generation
  • Social Media Management
  • Email management
  • Office Administration
  • Appointment Setting
  • Administrative support specialist

Skillsqualities

  • Microsoft Office proficient
  • Hardworking, friendly &ability to learn fast
  • Time management
  • Excellent analytical and problem-solving skills.
  • Excellent communication & interpersonal skills.
  • Good team player
  • Willingness to take challenges and work effectively.
  • Extensive background in Community Medicine from an Africa perspective as well as Disability and Community Rehabilitation.

Languages

English
Native or Bilingual

Timeline

Remote Executive Assistant

Ahrelia Africa Limited
02.2023 - Current

Assistant Store Manager (Part-time)

Tru-idea Enterprises
02.2023 - Current

Billing Executive

EVERCARE HOSPITAL
01.2022 - 01.2023

Executive Assistant

May-techplus Contracting Limited
01.2020 - 01.2022

Bachelor of Arts - English Language

Bowen University

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Eniola Akintola