Open To Work
Eniola Ajise
Summary
Experienced property management professional with a proven track record in maximizing occupancy rates and enhancing resident experiences. Skilled in lease administration, conflict resolution, and financial analysis, driving operational efficiency in high-volume environments. Committed to delivering exceptional service and fostering positive relationships with residents and stakeholders.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Leasing & Housing Coordinator
Campus Living Centres
Winnipeg, Manitoba
07.2025 - 04.2026
- Administered comprehensive leasing processes, enhancing resident engagement and satisfaction.
- Conducted detailed property tours, effectively communicating key selling points to prospective residents.
- Facilitated seamless resident lifecycle activities, improving occupancy rates and resident experiences.
- Coordinated room assignments based on availability, resident preferences, and policy compliance, achieving optimal occupancy utilization.
- Collaborated with internal teams to identify process improvements, boosting operational efficiency.
- Managed high volumes of inquiries with precision, ensuring top-tier service quality.
- Maintain accurate and up-to-date resident records within internal management systems and CRM platforms.
Customer Service Representative / Sales Associate
Aspira Connect (Remote)
Winnipeg, Manitoba
07.2022 - 02.2024
- Achieved consistently high customer satisfaction and first-contact resolution metrics.
- Cultivated strong customer relationships, driving repeat business and loyalty.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Supported billing inquiries, account management, and service-related issues, enhancing customer satisfaction across diverse clientele.
- Shared insights with internal teams to improve service delivery and elevate customer experience.
Customer Service Representative
TTEC Canada (Remote)
Winnipeg, MB
06.2019 - 05.2022
- Handled 30+ customer interactions daily, resolving financial, technical, and product-related issues with a 95% resolution rate.
- Assisted customers with product selection, ordering, billing, and returns, providing comprehensive support for technical issues.
- Provided product information and guided customers in troubleshooting technical problems.
- Utilized CRM systems to manage customer accounts, ensuring accuracy and compliance while maintaining detailed documentation.
- Identified process inefficiencies and recommended improvements, resulting in 10% reduction in average handling time.
- Maintained adherence to regulatory and company compliance standards through continuous training.
Customer Service / Security (Seasonal)
Heebie Jeebies
Winnipeg, MB
10.2019 - 10.2019
- Ensured guest safety and compliance with event protocols in a high-traffic environment.
- Managed incidents and enforced order while providing customer assistance.
- Addressed customer inquiries and resolved security complaints efficiently.
- Fostered positive environment focused on teamwork and high performance.
Education
Bachelor of Arts - Economics
University of Manitoba
Winnipeg12-2024
Skills
- Tenant Retention & Lease Negotiation
- Data Analysis
- Workflow Optimization and property management
- Resident management and occupancy optimization
- Application processing and Approval Processes
- Effective communication
- Conflict resolution & Problem Solving
- Market Research & Trend Analysis
- CRM Systems & Data Management
- Financial Analysis & Reporting
- Multitasking and organization
- Customer relationship management
Certification
- Life License Qualification Program (LLQP)
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteHybridOn-SiteSalary Range
$55000/yr - $200000/yrTimeline
Leasing & Housing Coordinator
Campus Living Centres
07.2025 - 04.2026
Customer Service Representative / Sales Associate
Aspira Connect (Remote)
07.2022 - 02.2024
Customer Service / Security (Seasonal)
Heebie Jeebies
10.2019 - 10.2019
Customer Service Representative
TTEC Canada (Remote)
06.2019 - 05.2022
Bachelor of Arts - Economics
University of Manitoba