Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ENIOLA AINA

Winnipeg,Canada

Summary

Detail-oriented, organized, and meticulous employee. Works at a fast pace to meet tight deadlines. Enthusiastic team player, ready to contribute to the company's success. Pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Technical Support Advisor

intouch cx
Winnipeg, MB
05.2025 - Current
  • Resolved customer inquiries through phone and email communication.
  • Provided technical guidance on software and hardware issues for users.
  • Documented support tickets and troubleshooting steps in the ticketing system.
  • Conducted follow-up calls to ensure customer satisfaction with solutions provided.
  • Assisted in developing knowledge base articles for common issues faced by users.
  • Ensured compliance with corporate security policies at all times.
  • Maintained 95%+ customer satisfaction through empathetic communication

Crisis Counselor Volunteer

Klinic Community Health
11.2024 - Current
  • Referred clients to appropriate mental health services
  • Conducted assessments to identify client needs and risks.
  • Provided emotional support to clients in crisis situations.
  • - Contributed to reduction in emergency referrals by 20%
  • Participated in regular debriefing sessions with supervisory staff for continuous improvement of counseling skills and approaches.
  • Documented client interactions accurately, maintaining thorough records for future reference and follow-up care coordination efforts.

Technical Support Agent

Advantage Communications Inc
Winnipeg, MB
02.2025 - 05.2025
  • - Provided remote support for Miele appliance customers via phone and email
  • - Troubleshot technical issues and guided users through maintenance procedures
  • - Maintained 95%+ customer satisfaction through empathetic communication
  • - Documented procedures for internal knowledge base
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Managed high call volume efficiently, addressing customer concerns promptly and professionally.

Receptionist

Funkz Jewelrey
01.2023 - 01.2025
  • Greeted visitors and directed them to appropriate departments efficiently.
  • Managed incoming calls and routed them to relevant staff members promptly.
  • Scheduled appointments and maintained calendars for management team effectively.
  • Prepared and organized documents for meetings and presentations accurately.
  • Maintained office supplies inventory and ordered replacements as needed consistently.
  • Assisted in onboarding new employees by providing necessary information and resources.
  • Coordinated office events and meetings, ensuring all logistics were in place smoothly.

Receptionist

Conversational ,LLC
08.2021 - 08.2022
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Enhanced customer satisfaction by promptly answering and directing incoming calls to appropriate departments.
  • Maintained detailed records of all calls, messages, and client interactions to ensure accurate information sharing and followups.
  • Managed over 100 incoming calls per day from customers

Receptionist

Morganite Specialties Limited
07.2018 - 08.2019
  • - Answered central telephone system and directed calls accordingly
  • - Handled appointment bookings, documentation, and front-desk operations
  • - Reduced client wait times by 15% via optimized scheduling
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.

Education

Bachelor of Arts - Psychology

University of Manitoba
Winnipeg, MB
06.2024

High School Diploma -

Landmark College
Lagos, Nigeria, Nigeria
07.2018

Skills

  • Administrative support and centralized intake
  • Microsoft Office (Word, Excel, PowerPoint, Outlook, Publisher)
  • EMR Systems (Accuro), WordPress, Canva, Payworks, Humanity, iCarol
  • Data Entry & Minute Taking
  • Email, Call & Schedule Management
  • Mental Health Services Knowledge
  • Confidentiality & Crisis Intervention
  • Cultural Competence & Reconciliation Commitment
  • Flexible Availability & Team Collaboration
  • Ticket management
  • Software installation

Certification

- Smart Serve Certified

Timeline

Technical Support Advisor

intouch cx
05.2025 - Current

Technical Support Agent

Advantage Communications Inc
02.2025 - 05.2025

Crisis Counselor Volunteer

Klinic Community Health
11.2024 - Current

Receptionist

Funkz Jewelrey
01.2023 - 01.2025

Receptionist

Conversational ,LLC
08.2021 - 08.2022

Receptionist

Morganite Specialties Limited
07.2018 - 08.2019

Bachelor of Arts - Psychology

University of Manitoba

High School Diploma -

Landmark College

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ENIOLA AINA