ENIOLA AINA
Winnipeg
Summary
Professional with strong background in technical support, adept at troubleshooting, problem-solving, and providing exceptional customer service. Skilled in system diagnostics, software installation, and technical issue resolution. Focused on team collaboration and achieving optimal results, adaptable to changing needs and consistently dependable.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Technical Support Agent
Advantage Communications Inc
02.2025 - Current
- - Provided remote support for Miele appliance customers via phone and email
- - Troubleshot technical issues and guided users through maintenance procedures
- - Maintained 95%+ customer satisfaction through empathetic communication
- - Documented procedures for internal knowledge base
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Managed high call volume efficiently, addressing customer concerns promptly and professionally.
Crisis Counselor Volunteer
Klinic Community Health
11.2024 - Current
- - Delivered confidential emotional support during crises
- - Referred clients to appropriate mental health services
- - Maintained accurate records and collaborated with a multidisciplinary team
- - Contributed to reduction in emergency referrals by 20%
- Participated in regular debriefing sessions with supervisory staff for continuous improvement of counseling skills and approaches.
- Documented client interactions accurately, maintaining thorough records for future reference and follow-up care coordination efforts.
Sales Associate
Funkz Jewelrey
01.2023 - 01.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
Receptionist
Conversational ,LLC
08.2021 - 06.2022
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Enhanced customer satisfaction by promptly answering and directing incoming calls to appropriate departments.
- Maintained detailed records of all calls, messages, and client interactions to ensure accurate information sharing and followups.
- Managed over 100 incoming calls per day from customers
Receptionist
Morganite Specialties Limited
07.2018 - 08.2019
- - Answered central telephone system and directed calls accordingly
- - Handled appointment bookings, documentation, and front-desk operations
- - Reduced client wait times by 15% via optimized scheduling
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Education
Bachelor of Arts - Psychology
University of Manitoba
Winnipeg, MB06.2024
High School Diploma -
Landmark College
Lagos, Nigeria07.2018
Skills
- Administrative Support & Centralized Intake
- Microsoft Office (Word, Excel, PowerPoint, Outlook, Publisher)
- EMR Systems (Accuro), WordPress, Canva, Payworks, Humanity, iCarol
- Data Entry & Minute Taking
- Email, Call & Schedule Management
- Mental Health Services Knowledge
- Confidentiality & Crisis Intervention
- Cultural Competence & Reconciliation Commitment
- Flexible Availability & Team Collaboration
- Remote support
- Ticket management
- Software installation
Certification
- Smart Serve Certified
Certifications & Languages
- English: Native or Bilingual | French: Elementary
Timeline
Technical Support Agent
Advantage Communications Inc
02.2025 - Current
Crisis Counselor Volunteer
Klinic Community Health
11.2024 - Current
Sales Associate
Funkz Jewelrey
01.2023 - 01.2025
Receptionist
Conversational ,LLC
08.2021 - 06.2022
Receptionist
Morganite Specialties Limited
07.2018 - 08.2019
Bachelor of Arts - Psychology
University of Manitoba
High School Diploma -
Landmark College
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