Eniola Aina
Winnipeg,MB
Summary
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Virtual Technical Support Agent
Advantage Communications Ind
02.2025 - Current
- Provide virtual technical support to Miele customers, resolving issues related to Miele home appliances, including dishwashers, washing machines, dryers, and ovens, via phone, and emails.
- Troubleshoot and diagnose technical problems with Miele products, offering step-by-step guidance for repair, setup, or maintenance tasks.
- Assist customers in understanding appliance features and functionality to enhance their overall user experience.
- Achieved a customer satisfaction rate of 95%+ by delivering personalized and empathetic support while maintaining efficient issue resolution.
- Document frequently asked questions, troubleshooting procedures, and solutions in the internal knowledge base to improve team efficiency and help customers with self-service options.
- Collaborate with the Miele field service team to escalate complex issues requiring on-site technician visits.
Crisis Counselor Volunteer
Klinic Community Health
11.2024 - Current
- Provide immediate, confidential crisis counseling and emotional support to individuals experiencing mental health crises, trauma, and personal difficulties.
- Conduct active listening and assess client needs, offering coping strategies, resources, and referrals to additional mental health services.
- Collaborate with a multidisciplinary team to ensure comprehensive care, including follow-up support and connection to relevant community resources.
- Maintain accurate, confidential records of client interactions in accordance with privacy regulations.
- Participate in regular training and supervision to continuously improve counseling techniques and crisis management skills.
Sales Associate
Funkz Jewelry
01.2023 - 02.2025
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Contributed to a 10% reduction in inventory discrepancies by maintaining accurate stock records.
Virtual Receptionist
Conversational LLC
08.2021 - 06.2022
- Utilized automated systems to handle customer requests and initiate and complete service orders.
- Reviewed incoming correspondence to identify items of special interest for management and prepared appropriate responses for routine correspondence.
- Increased customer satisfaction ratings by 30% through empathetic and solution-oriented communication.
- Responded to calls to provide information concerning services and products and refer calls to appropriate personnel.
Barista
Gopher Creek Coffee Company
02.2021 - 07.2021
- Increased average daily sales by 15% through upselling seasonal products and promoting loyalty programs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Receptionist
Morganite Specialties Limited
07.2018 - 08.2019
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Reduced client wait times by 15% by streamlining appointment scheduling processes.
Education
Bachelor of Arts - Psychology
University of Manitoba
06-2024
High School Diploma -
Landmark College
07-2018
Skills
- Incident Documentation
- Hardware diagnostics
- Disaster recovery
- Complaint resolution
- Account updating
- Scheduling
- Inbound and outbound calling
- Email management
- In-store support
- [Software] CRM system proficiency
- Verbal and written communication
- De-escalation techniques
- Microsoft Office Suite
Skills
Languages
English
Native or Bilingual
French
Elementary
Certification
Smart serve
Timeline
Virtual Technical Support Agent
Advantage Communications Ind
02.2025 - Current
Crisis Counselor Volunteer
Klinic Community Health
11.2024 - Current
Sales Associate
Funkz Jewelry
01.2023 - 02.2025
Virtual Receptionist
Conversational LLC
08.2021 - 06.2022
Barista
Gopher Creek Coffee Company
02.2021 - 07.2021
Receptionist
Morganite Specialties Limited
07.2018 - 08.2019
High School Diploma -
Landmark College
Bachelor of Arts - Psychology
University of Manitoba
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