Eniola Adeeko
Ottawa,ON
Summary
Results-driven customer service representative with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks.
Overview
2
2
years of professional experience
Work History
Support Team Member
Impactful Ninja
07.2022 - Current
- Provided relevant information to website users for charity support.
- Developed and implemented strategies to improve charity support worldwide.
- Increased traffic to the business website by writing informative articles catering to visitors and returning users' needs.
- Received special recognition from charities from work done in boosting charity support.
Customer Service Volunteer
CCI Book Shop
02.2022 - 08.2023
- Promptly responded to inquiries and requests from prospective customers.
- Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions.
- Exhibited high energy and professionalism when dealing with customers and other volunteers.
- Investigated and resolved customer inquiries and complaints quickly.
Tax Analyst
Deloitte
06.2021 - 05.2022
- Liaised with external customers and taxing jurisdictions to clarify tax notices and resolve other inquiries.
- Assisted managers in planning and execution of short-term and longer term goals and objectives.
- Prepared state income tax paperwork for extensions and returns.
- Analyzed tax issues and made recommendations for remediation to management.
- Communicated complex tax issues and terminology with clients by explaining in easily-understood terms.
Education
Master of Laws - Law
University of Ottawa
Ottawa, ON08.2024
Bachelor of Laws - Law
University of Ibadan
Ibadan, Nigeria01.2020
Skills
- Interpersonal skills
- Organizational skills
- Book keeping
- Training new team members
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Support Team Member
Impactful Ninja
07.2022 - Current
Customer Service Volunteer
CCI Book Shop
02.2022 - 08.2023
Tax Analyst
Deloitte
06.2021 - 05.2022
Master of Laws - Law
University of Ottawa
Bachelor of Laws - Law
University of Ibadan
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