Enid Velasquez
Compton
Summary
Customer Service Professional with 10 years of experience delivering exceptional, personalized service in fast-paced retail/hospitality environments. Proven ability to build immediate rapport, de-escalate complex issues verbally, and provide solutions-focused support. Highly capable of translating strong in-person communication skills into a professional, empathetic, and clear telephone demeanor essential for first-call resolution.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Associate
Macy's
10.2009 - 06.2020
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained knowledge of store promotions and inventory for informed customer interactions.
- Supported sales team by organizing merchandise displays to attract customer attention.
- Processed transactions accurately using point-of-sale systems, ensuring efficient check-out.
- Handled customer inquiries and complaints with professionalism to foster positive relationships.
- Collaborated with team members to achieve daily sales goals through effective communication.
- Participated in training sessions to develop product knowledge and sales techniques.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
Medical Assistant Certification - Medical
Cerritos College
Norwalk, CA05-2010
High School Diploma -
King Drew
Compton, CA06-2005
Skills
- Bilingual English/ Spanish
- Detail oriented
- Teamwork and collaboration
- Cash handling
- Time management
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- Listening skills
- Excellent people skills
- Exceptional customer service
Certification
- CMA - Certified Medical Assistant
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Macy's
10.2009 - 06.2020
Medical Assistant Certification - Medical
Cerritos College
High School Diploma -
King Drew
Similar Profiles
Elize DerasElize Deras
Customer Experience Team Lead at Macy'sCustomer Experience Team Lead at Macy's
Jason FigueroaJason Figueroa
Sales Associate at Macy'sSales Associate at Macy's
Gina M. GurrolaGina M. Gurrola
Director In Store at Macy'sDirector In Store at Macy's
Daniel AscencioDaniel Ascencio
Charcuterie Venue Team Member at Whole Foods Market IncCharcuterie Venue Team Member at Whole Foods Market Inc
Mokey MoseMokey Mose
Electrician at Self EmployedElectrician at Self Employed