Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

ENID SAFO

Lloydminster,Canada

Summary

Dynamic professional with extensive experience at Ability Development Services, excelling in individualized care planning and crisis intervention. Proven ability to enhance personal dignity and well-being through active listening and health monitoring. Recognized for reliability and adaptability in high-pressure environments, ensuring exceptional support for individuals with developmental disabilities.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Direct Care Support Worker

Ability Development Services (Bea Fisher)
Lloydminster, Canada
08.2014 - Current
  • Support individuals with developmental disabilities and mental health issues.
  • Organize social activities for our individuals according to their interests or abilities, to help them remain socially engaged.
  • Encourage individuals to participate in activities of daily living within safe boundaries, to enhance personal dignity.
  • Assist individuals by providing support with meal preparation, bathing, dressing, and educating individuals on maintaining good personal hygiene.
  • Transport individuals to shop for groceries, attend doctor appointments, and run errands.
  • Follow individualized care plans for each individual based on their needs and preferences.
  • Provide support in areas of choice for mental, emotional, physical, and spiritual wellness.
  • Intervene in a crisis situation to ensure the safety of the individual and others.
  • Maintain accurate records of individuals' medical histories, treatments, and progress reports in log books and individual binders.
  • Adhere strictly to policies and procedures relating to confidentiality, safeguarding, and data protection.
  • Monitor the health and well-being of individuals, and report significant changes in an individual's condition or behavior promptly to the supervisor.
  • Organize and administer oral medications for individuals, following dosage and schedule requirements.
  • Create safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Attend and participate in team meetings to discuss individuals' care plans.
  • Adhere to all agency requirements for individuals' interactions and care standards.

Office/HR/Finance Assistant

Jetstream Personnel Consulting Inc.
Lloydminster, Canada
01.2014 - 12.2014
  • Hands-on experience with Human Resources Management Systems (Office Automation) to store, update, and retrieve confidential information.
  • Strategically searched for resumes on job boards for potential candidates.
  • Performed telephone interviews with potential candidates and reference checks.
  • Posted jobs on various job-seeking websites.
  • Checked postings and documents for correctness, accuracy and proper coding.
  • Administered and evaluated pre-employment testing, as required.
  • Assisted staffing consultants in the implementation of recruitment objectives.
  • Addressed clients in person or by phone regarding employment inquiries.
  • Provided administrative support to the finance department, including filing, data entry, and document management.
  • Handled bi-weekly payroll services for company employees.
  • Maintained a record of all financial transactions, ensuring accuracy and completeness.

Electronics Clerk

Real Canadian Superstore
Lloydminster, Canada
01.2013 - 12.2013
  • Directed customer calls appropriately and solved customers' problems in a timely manner.
  • Responsible for data processing and general office duties.
  • Demonstrated the best judgment in the disbursement of adjustments and credits.
  • Operated cash registers to process payments from customers accurately and efficiently.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.
  • Maintained cleanliness and orderliness of the sales floor, ensuring cleaned shelves and counter for a pleasant shopping environment.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Collaborated with other team members to complete tasks quickly and efficiently.

Staffing Consultant, Internship

AppleOne Employment Services
Mississauga, Canada
01.2013 - 12.2013
  • Hands-on experience with Human Resources Management Systems (Office Automation) to store, update, and retrieve confidential information.
  • Strategically searched for resumes on job boards for potential candidates.
  • Performed telephone interviews with potential candidates and reference checks.
  • Posted jobs on various job-seeking websites.
  • Checked postings and documents for correctness, accuracy and proper coding.
  • Administered and evaluated pre-employment testing, as required.
  • Assisted staffing consultants in the implementation of recruitment objectives.
  • Addressed clients in person or by phone regarding employment inquiries.

Communications/HR Assistant / Sales Associate

Providence Marketing Services (Allstream)
Toronto, Canada
01.2007 - 12.2009
  • Participated in team brainstorming sessions to develop innovative ideas for marketing products and services.
  • Executed marketing campaigns designed to promote specific products or services.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Facilitated communication between different departments within the organization.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Drove customer feedback to deliver information to management for corrective action.
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.

Customer Service Associate

Popeye's Restaurant
Toronto, Canada
01.2004 - 12.2007
  • Maintained cleanliness of checkout area including countertops, registers, and floors.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Resolved customer complaints professionally in accordance with company policy.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Adhered to company policies regarding health codes and safety regulations.
  • Ensured all food safety and sanitation guidelines were followed.
  • Performed opening and closing procedures including cleaning counters and equipment.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Monitored temperature control systems to ensure proper storage conditions for prepared foods products.

Education

Post Graduate Certificate With Honours, - Human Resources Management

Humber College
Toronto, ON
09-2013

Bachelor of Arts With Honours - Communication Studies

York University
Toronto, ON
04-2007

Diploma - Health Care Aide

Stratford Career Institute
Québec, QC

Skills

  • Team collaboration
  • Critical thinking
  • Active listening
  • Time management abilities
  • Adaptability and flexibility
  • Problem-solving aptitude
  • Dependable and responsible
  • Reliability and punctuality
  • Excellent oral and written communication skills
  • Ability to effectively manage multiple tasks
  • Proficient in Microsoft Office

Certification

  • Mental Health First Aid (MHFA)
  • First Aid & CPR/AED level C
  • Trauma Informed Care, Conflict Resolution, Harm Reduction
  • Medication Certification
  • Transferring, Lifting, Re-positioning (TLR)
  • Workplace Hazardous Materials Information System (WHMIS)
  • QPR Suicide Prevention Gatekeeper Program
  • Ethics of Touch
  • Fetal Alcohol Spectrum Disorder (FASD)
  • Abuse Protocol
  • Agency Food Handling
  • Confidentiality
  • Licensed Insurance agent in Alberta and Saskatchewan

Accomplishments

Contributory writer to Cosmopolis, Toronto which features memoirs from university life and excerpts of childhood experiences. Proceeds from this book went towards rebuilding education in communities in south-east Asia affected by the 2004 tsunami.

References

References available upon request.

Timeline

Direct Care Support Worker

Ability Development Services (Bea Fisher)
08.2014 - Current

Office/HR/Finance Assistant

Jetstream Personnel Consulting Inc.
01.2014 - 12.2014

Electronics Clerk

Real Canadian Superstore
01.2013 - 12.2013

Staffing Consultant, Internship

AppleOne Employment Services
01.2013 - 12.2013

Communications/HR Assistant / Sales Associate

Providence Marketing Services (Allstream)
01.2007 - 12.2009

Customer Service Associate

Popeye's Restaurant
01.2004 - 12.2007

Post Graduate Certificate With Honours, - Human Resources Management

Humber College

Bachelor of Arts With Honours - Communication Studies

York University

Diploma - Health Care Aide

Stratford Career Institute
ENID SAFO