Engracia Mauricio
Manteca
Summary
Results-driven Operations Supervisor with a strong focus on performance monitoring, task delegation, and safety oversight. Proven ability to implement process improvements that enhance service delivery and optimize team productivity.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Operations Supervisor
DHL Supply Chain
Livermore, CA
05.2019 - Current
- Supervised daily operations to ensure compliance with safety and quality standards.
- Coordinated workflow among diverse teams to optimize productivity and efficiency.
- Implemented process improvements that reduced operational delays and enhanced service delivery.
- Trained and mentored new staff on best practices in logistics and warehouse management.
- Collaborated with cross-functional teams to streamline supply chain processes and enhance communication.
- Managed inventory control systems, ensuring accurate stock levels and timely replenishment.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
Group Coordinator Lead
RK Logistics
Livermore, CA
08.2016 - 05.2019
- Developed training materials for onboarding new staff, ensuring adherence to company standards.
- Analyzed operational data to identify trends and recommend strategic adjustments.
- Streamlined communication between departments, resulting in improved efficiency and smoother project execution.
- Created and distributed departmental reports.
- Maintained detailed records of group activities, providing valuable data for future planning and decisionmaking.
Dispatcher Office Assistant
Southwest Traders
Stockton, CA
05.2016 - 08.2016
- Coordinated daily dispatch operations to ensure timely delivery of products.
- Managed incoming calls and inquiries, providing accurate information to clients.
- Monitored shipment schedules, adjusting routes to optimize efficiency.
- Assisted in maintaining accurate records of shipments and deliveries.
- Improved communication between drivers and warehouse staff, enhancing workflow.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Managed high-stress situations calmly and effectively, maintaining clear communication channels during emergencies.
Warehouse Associate
Amazon Fulfilment Center
Tracy, CA
11.2014 - 04.2016
- Operated warehouse equipment to ensure efficient material handling and inventory management.
- Coordinated with team members to optimize workflow and meet daily shipping targets.
- Trained new associates in safety protocols and operational procedures for compliance.
- Monitored stock levels and conducted regular inventory counts to maintain accuracy.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
General Warehouse Worker
Industrial Packaging Corporation
Livermore, CA
02.2014 - 10.2014
- Collaborated with team members to streamline order fulfillment processes and improve efficiency.
- Implemented best practices for packaging materials, reducing waste while ensuring product integrity.
- Maintained a clean and safe working environment by following safety protocols and keeping work areas tidy.
- Communicated effectively with supervisors regarding issues affecting warehouse operations or performance metrics.
- Collaborated with team members to meet daily productivity goals and maintain smooth warehouse operations.
General Warehouse Associate
OA Logistics
Livermore, CA
02.2012 - 02.2014
- Oversaw packaging processes, ensuring compliance with quality standards and specifications.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Helped maintain a well-organized warehouse by participating in regular housekeeping activities, such as sweeping, dusting, and keeping aisles clear of obstructions.
- Prepared orders for shipment through careful packaging, labeling, and documentation, resulting in minimal returns due to errors or damages.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Contributed to a positive work environment through open communication, teamwork, and proactive problem-solving efforts.
Warehouse Lead Person
Apl Logistics
Tracy, CA
06.2009 - 01.2012
- Led daily warehouse operations to ensure efficient workflow and timely order fulfillment.
- Trained and mentored new team members on safety protocols and operational procedures.
- Implemented process improvements that enhanced inventory accuracy and reduced discrepancies.
- Coordinated shipping and receiving activities to optimize logistics and minimize delays.
Education
High School Diploma -
Tracy High School
Tracy06-2009
Skills
- Operations management
- Performance monitoring
- Task delegation
- Logistics expertise
- Project management
- Incident reporting
- KPI tracking
- Team Training
- Safety oversight
- Employee development
- Customer relations
- Warehouse operations
Accomplishments
- Supervised team of 45 staff members.
- Achieved building closure by completing it ahead of target schedule with accuracy and efficiency.
Certification
- CPR Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Operations Supervisor
DHL Supply Chain
05.2019 - Current
Group Coordinator Lead
RK Logistics
08.2016 - 05.2019
Dispatcher Office Assistant
Southwest Traders
05.2016 - 08.2016
Warehouse Associate
Amazon Fulfilment Center
11.2014 - 04.2016
General Warehouse Worker
Industrial Packaging Corporation
02.2014 - 10.2014
General Warehouse Associate
OA Logistics
02.2012 - 02.2014
Warehouse Lead Person
Apl Logistics
06.2009 - 01.2012
High School Diploma -
Tracy High School