England Metcalfe
Okotoks,Canada
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
The Canadian Brewhouse
07.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Pet Sitter
Rover
03.2023 - Current
- Conducted daily tasks such as feeding, cleaning, and handling of pets to ensure their well-being and comfort in the store
- Assisted with adoption events, pet grooming appointments, and other special events to promote pet adoptions and community engagement
- Provide attentive care and companionship to animals while their owners are away
- Feed, walk, and groom pets according to specific instructions and schedules
- Administer medication and follow special dietary requirements for animals with health concerns
- Communicate regularly with pet owners to provide updates on their pets' well-being and address any concerns or issues
Pet Store Associate
Pet Valu
01.2024 - 06.2024
- Provided excellent customer service by assisting customers with inquiries about pet products, services, and recommendations
- Maintained cleanliness and organization of store shelves, displays, and inventory to create an appealing shopping environment for customers
- Demonstrated deep knowledge of pet care and nutrition to advise customers on proper pet care and feeding recommendations
House Keeper
Econo Lodge
03.2023 - 01.2024
- Thoroughly cleaned and organized multiple rooms on a daily basis, including bedrooms, bathrooms, and common areas
- Changed linens, made beds, and replenished room supplies to ensure a comfortable and welcoming environment for guests
- Collaborated with team members to prioritize tasks and efficiently complete daily cleaning responsibilities
- Conducted detailed cleaning of kitchen appliances, countertops, and floors to maintain a sanitary and tidy kitchen space
- Managed inventory of cleaning supplies and promptly restocked as needed to ensure efficient cleaning processes
Customer Service Representative
Staples
11.2022 - 03.2023
Concession Services Coordinator
KC'S Eatery
09.2021 - 10.2022
- Trained and supervised concession stand staff on food safety protocols, customer service best practices, and point-of-sale systems
- Organized and executed concession stand operations at large events, ensuring timely setup, inventory management, and customer service
- Efficiently handled cash transactions and processed credit card payments at concession stands during busy events
- Maintained cleanliness and organization of concession area, ensuring a pleasant and hygienic environment for customers
- Collaborated with team members to restock inventory, prepare food items, and ensure timely service during peak periods
- Utilized POS system to accurately ring up orders, calculate change, and reconcile cash drawer at the end of each shift
- Provided exceptional customer service by addressing inquiries, resolving complaints, and processing orders in a timely and efficient manner
- Maintained a high level of professionalism and courtesy during all interactions with customers, leading to consistently positive feedback and satisfaction ratings
- Utilized strong communication skills to effectively convey product information, promotions, and company policies to customers
- Consistently met and exceeded performance metrics, including average handling time, first call resolution, and customer satisfaction scores
- Demonstrated strong problem-solving abilities by effectively handling escalated issues and finding satisfactory resolutions for all parties involved
Education
High School Diploma - High School
Foothills Digital School
06.2024
Skills
- Organization
- Time-Management
- Communication
- Adaptability
- Problem Solving
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
Certification
- Workplace Safety, 06/01/22, Worksafe
- ProServe, 06/01/24, Proserve Liquor Staff Training
Timeline
Server
The Canadian Brewhouse
07.2024 - Current
Pet Store Associate
Pet Valu
01.2024 - 06.2024
Pet Sitter
Rover
03.2023 - Current
House Keeper
Econo Lodge
03.2023 - 01.2024
Customer Service Representative
Staples
11.2022 - 03.2023
Concession Services Coordinator
KC'S Eatery
09.2021 - 10.2022
High School Diploma - High School
Foothills Digital School
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