Enemata Asakpoku
Coquitlam,BC
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
12
12
years of professional experience
Work History
Operations Manager
Gojimas Nigeria Limited
01.2015 - 10.2023
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
Project Manager
Gredor Nigeria Limited
02.2014 - 12.2014
- Met project deadlines without sacrificing build quality or workplace safety.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Developed and initiated projects, managed costs, and monitored performance.
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
Supervisor/Customer Service Representative
Jacony Nigeria Limited
08.2011 - 12.2012
- Evaluated staff performance and provided feedback to improve customer service delivery.
- Measured and improved customer satisfaction through feedback surveys and analysis.
- Created reporting systems to track customer service performance and improve insight.
- Led customer service projects to address and achieve key business objectives.
- Monitored customer service calls to verify representatives' adherence to service standards and best practices.
Education
Master of Science - Environmental Management
Coventry University
Coventry, England07.2014
Bachelor of Engineering - Electrical Electronics Engineering
Madonna University
Okija, Nigeria09.2009
Skills
- Supply Chain Management
- Risk analysis and management
- Project development and life cycle
- SAP expertise
- Project planning and development
Timeline
Operations Manager
Gojimas Nigeria Limited
01.2015 - 10.2023
Project Manager
Gredor Nigeria Limited
02.2014 - 12.2014
Supervisor/Customer Service Representative
Jacony Nigeria Limited
08.2011 - 12.2012
Master of Science - Environmental Management
Coventry University
Bachelor of Engineering - Electrical Electronics Engineering
Madonna University
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