Eneigho Syvester Aponecine
Summary
Dynamic billingual Sales Associate with a proven track record at RUBACRETE, excelling in conflict resolution and customer engagement. Leveraged strong product knowledge and active listening skills to enhance customer satisfaction, resulting in increased loyalty. Recognized as a top performer, consistently exceeding performance metrics while adapting to diverse customer needs.
Overview
2026
2026
years of professional experience
Work History
Sales Associate
RUBACRETE
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Educated customers about product features, benefits, and troubleshooting procedures.
- Monitored feedback channels to identify trends and recommend service improvements.
- Conducted follow-up calls to ensure resolution of issues and maintain positive relationships.
- Adapted quickly to new policies, tools, and processes to support operational goals.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
Customers Service Representative
RUBACRETE
05.2021 - Current
- Assisted in processing orders and managing returns to enhance customer satisfaction.
- Utilized CRM software to track customer interactions and streamline service responses.
- Enhanced workflow efficiency through team collaboration.
Education
Bachelor In Geography -
University of Younde 1
Yaounde Cameroon 07.2015
Skills
Communication: Clearly convey information to customers through verbal and written interactions
Problem-solving: Resolve customer complaints and issues efficiently and effectively
Active Listening: Give customers undivided attention, understand concerns, and respond empathetically
Empathy: Show understanding and compassion towards customers' feelings and frustrations
Patience: Remain calm and composed when dealing with difficult or angry customers
Adaptability: Adjust communication style to meet diverse customer needs and preferences
Time Management: Prioritize tasks, manage time efficiently, and meet customer service standards
Conflict Resolution: Resolve disputes and complaints in a fair, professional, and timely manner
Product Knowledge: Possess in-depth knowledge of products/services to answer customer inquiries accurately
Multitasking: Handle multiple customer interactions simultaneously while maintaining quality service
Languages
English
Native or Bilingual
French
Full Professional
Japanese
Elementary
Timeline
Customers Service Representative
RUBACRETE
05.2021 - Current
Sales Associate
RUBACRETE
Bachelor In Geography -
University of Younde 1
Similar Profiles
Travis HannaTravis Hanna
Installation Technician at RubacreteInstallation Technician at Rubacrete
Devon Pettway Jr.Devon Pettway Jr.
Assistant Sales Associate and Sales Associate at Palm Beach TanAssistant Sales Associate and Sales Associate at Palm Beach Tan
Francisco Vargas VillagranFrancisco Vargas Villagran
Sales Associate, Senior Sales Associate, Team Lead at Rack Rooms Shoe StoreSales Associate, Senior Sales Associate, Team Lead at Rack Rooms Shoe Store
Jake PorfirioJake Porfirio
Sales Associate/Cashier/Golf Sales Associate at Dicks Sporting GoodsSales Associate/Cashier/Golf Sales Associate at Dicks Sporting Goods
Lindsay SilveraLindsay Silvera
Sales Lead Associate /Sales LeadAssociate /Sales Associate /Lead Key Holder at Bath and Body WorkSales Lead Associate /Sales LeadAssociate /Sales Associate /Lead Key Holder at Bath and Body Work