Eneh Izuchukwu David
Kelowna,BC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Markerter & Customer Service Representative
David Herrlich Nigeria Limited
01.2017 - 09.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Participated and Contributed to the company's highest quarterly customer satisfaction rate of 85%
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls(an average of 60-80 calls per day) with minimal wait times.
Education
Bachelor Of Science - Marketing
Enugu State University of Science And Technology
Nigeria12.2010
Skills
- Organization
- Adaptability
- Time Management
- Decision-Making
- Fluent in English Language
- Google Drive
- Critical Thinking
- Teamwork and Collaboration
- First Aid/CPR
- Social Perceptiveness
- Spoken & Written Communication
- Active Listening
- Analytical and Critical Thinking
- Attention to Detail
- Problem-Solving
- Microsoft Word
Languages
English
Full Professional
Certification
St.John Ambulance Saint-Jean:
Standard First Aid with CPR-C-AED
SafeCheck Workplace Safety:
WHMIS 2015 with GHS
Timeline
Markerter & Customer Service Representative
David Herrlich Nigeria Limited
01.2017 - 09.2023
Bachelor Of Science - Marketing
Enugu State University of Science And Technology
Similar Profiles
Chloe LeBeauChloe LeBeau
Summer Camp Counselor at Camp HerrlichSummer Camp Counselor at Camp Herrlich
Ifeanyi Jedidiah EmenikeIfeanyi Jedidiah Emenike
CREDITORS SUPERVISOR at Shoprite Nigeria Retail Supermarkets Nigeria LimitedCREDITORS SUPERVISOR at Shoprite Nigeria Retail Supermarkets Nigeria Limited
GBENGA AIYEJUTOGBENGA AIYEJUTO
Customer Service at First Bank of Nigeria plc, Whytecleon Nigeria LimitedCustomer Service at First Bank of Nigeria plc, Whytecleon Nigeria Limited